Team Lead

4 weeks ago

Navi Mumbai, India Hipotz Full time

Dear Candidate,

We are hiring for Team Lead Application Support at Thane

Work mode- Work From office

JD

We are looking for an experienced and dynamic Team Lead - Application Support to manage and oversee the organizations critical applications. The ideal candidate will possess a strong technical background, with expertise in vendor management, project management.

Key Responsibilities:

  1. Vendor Management:

  2. Establish and maintain strong relationships with third-party vendors and service providers.

  3. Collaborate with vendors to ensure the timely delivery of IT services and solutions.

  4. Negotiate contracts, manage performance, and ensure service level agreements (SLAs) are met.

  5. Application Management:

  6. Lead the management and support of business-critical applications, ensuring high availability and performance.

  7. Work with cross-functional teams to define application requirements, ensure solutions meet business needs, and align with overall IT strategy.
  8. Oversee application upgrades, patches, and troubleshooting.

  9. Manage incident resolution and user support for applications.

  10. Business Connectivity:

  11. Serve as a liaison between IT and business units, ensuring that technology solutions align with business goals.

  12. Work with business leaders to identify needs and propose IT solutions tha enhance business processes and performance.
  13. Communicate technical information effectively to non-technical stakeholders.

  14. Ensure business teams are fully supported with the necessary IT tools and applications to drive efficiency.

  15. Project Leadership:

  16. Lead IT application-related projects, ensuring timely and within-budget delivery.

  17. Define project scope, goals, and deliverables, and develop detailed project plans.
  18. Coordinate internal resources and third-party vendors to ensure project milestones are achieved.

  19. .

  20. Process Optimization & Compliance:

  21. Ensure that IT processes related to application support and vendor management follow industry best practices.

  22. Establish and enforce policies and procedures to maintain application security, compliance, and governance.

Skills Required-

  • Bachelor's degree in Information Technology, Computer Science, Business Administration, or a related field. Relevant certifications (e.g., ITIL, PMP) are a plus
  • Proven experience in vendor management and contract negotiation.
  • Strong background in business engagement and translating business needs into IT solutions.
  • Strong knowledge of IT applications, systems integration, and software lifecycle management.
  • Excellent vendor relationship management and negotiation skills.
  • Experience with Banking domain applications.
  • Familiarity with cloud technologies and modern IT infrastructure.

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