
Team Lead
2 days ago
Job Title: Team Lead
Location: Ghansoli
Experience: Overall 5 years and minimum 18 months experience as a Team Leader in BPO/Call Centre
Industry: Customer Service - Inbound
Employment Type: 6 days working 1 rotational week off
Roles and Responsibilities:
- Lead and motivate a high-performing sales voice team to achieve targets.
- Monitor team metrics, provide feedback, and drive performance improvements.
- Guide team members in their career progression through coaching and support.
- Manage change requests and ensure smooth implementation.
- Work independently with minimal supervision to meet business objectives.
- Foster a positive and collaborative team environment.
- Ensure team clarity on KRAs and individual responsibilities.
- Collaborate with cross-functional teams to streamline operations.
- Stay updated with industry trends to keep the team competitive.
Key Skills:
- The candidate should be from the customer service voice domain.
- Demonstrated ability to drive client and customer experience through Operations, Quality and Compliance framework.
- Sound understanding of the key metrics involved in the customer service domain to achieve 100% customer satisfaction.
If you are interested in this position kindly share your resume on
-
Team Lead, Team lead
4 days ago
Navi Mumbai, Maharashtra, India Amazon Full time US$ 80,000 - US$ 1,20,000 per yearAt Amazon, we're working to be the most customer-centric company on earth. To get there, we need exceptionally talented, bright, and driven people. Amazon is seeking Team leads for our transportation team. Amazon is one of the most recognizable brand names in the world and we distribute millions of products each year to our loyal customersWe're seeking a...
-
Team Lead
2 days ago
Navi Mumbai, India Outworx Solutions Full timeWe're Hiring: Team Lead ITIL Certified Location: Worli & Navi Mumbai (On-site)Experience: 7+ YearsJob Type: Full-TimeCertification Required: ITILAre you an experienced IT professional with a passion for leadership and process excellence? We're looking for a Team Lead (ITIL Certified) to join our dynamic IT operations team. Key Responsibilities:Lead and...
-
Technical Service Desk(Team Lead)
2 days ago
Mumbai, India Team Computers Full timeWe have excellent opening for the position of Technical Service Desk (Team Leader). Qualification: Any graduate Experience: 3 to 6 Yrs Job Location: Andheri (Chakala) JD as follows Able to handle Technical team, Excellent technical knowledge and can Troubleshoot Windows, MAC, MS office, Teams, One drive, Pidilite applications Responsible for incident...
-
Team Lead
4 days ago
Navi Mumbai, Maharashtra, India Outworx Solutions Full time ₹ 15,00,000 - ₹ 25,00,000 per yearWe're Hiring: Team Lead ITIL Certified Location: Worli & Navi Mumbai (On-site) Experience: 7+ Years Job Type: Full-Time Certification Required: ITILAre you an experienced IT professional with a passion for leadership and process excellence? We're looking for a Team Lead (ITIL Certified) to join our dynamic IT operations team. Key Responsibilities:Lead and...
-
Team Lead
2 weeks ago
Navi Mumbai, Maharashtra, India Glorious Hr Services Full time ₹ 6,00,000 per yearRole: Team Lead Fintech Inbound Process | Customer SupportLocation: Navi MumbaiPosition: Team LeadWalk-in InterviewsKey Requirements:Minimum 5 years of experience in Customer Support (Inbound Process)At least 1.5 years of experience as Team Lead (on papers)Graduate (mandatory)Comfortable with rotational shifts6 days working with 1 day rotational offImmediate...
-
Team Lead
2 days ago
Navi Mumbai, India Glorious Hr Services Full timeRole: Team Lead Fintech Inbound Process | Customer Support Location: Navi MumbaiPosition: Team LeadWalk-in Interviews Key Requirements: Minimum 5 years of experience in Customer Support (Inbound Process) At least 1.5 years of experience as Team Lead (on papers) Graduate (mandatory) Comfortable with rotational shifts 6 days working with 1 day rotational off...
-
Team Lead
2 weeks ago
Navi Mumbai, Maharashtra, India Grexa AI Full time ₹ 5,00,000 - ₹ 8,00,000 per yearJob Title:Team Lead- Sales OpsLocation:Vashi, Navi MumbaiWorking Mode:Work from officeCompany:Grexa AI Pvt LtdAbout Grexa AIGrexa AI is a venture-backed startupon a mission to build theworld's first Marketing AI Platform for small businesses- a fully autonomous system that drives Real Revenue by automating and optimizing digital marketing.Founded by 4...
-
Team Lead
2 days ago
Navi Mumbai, India Grexa AI Full timeJob Title:Team Lead- Sales Ops Location:Vashi, Navi Mumbai Working Mode:Work from office Company:Grexa AI Pvt Ltd About Grexa AIGrexa AI is a venture-backed startupon a mission to build theworld's first Marketing AI Platform for small businesses- a fully autonomous system that drives Real Revenue by automating and optimizing digital marketing. Founded by 4...
-
Team Lead
4 days ago
Navi Mumbai, Maharashtra, India Hexaware Technologies Full time ₹ 9,00,000 - ₹ 12,00,000 per yearJob Title: Team LeadLocation: GhansoliExperience: Overall 5 years and minimum 18 months experience as a Team Leader in BPO/Call CentreIndustry: Customer Service - InboundEmployment Type: 6 days working 1 rotational week offRoles and Responsibilities:Lead and motivate a high-performing sales voice team to achieve targets.Monitor team metrics, provide...
-
Team Lead
2 days ago
Navi Mumbai, India Hipotz Full timeDear Candidate, We are hiring for Team Lead Application Support at Thane Work mode- Work From office JD We are looking for an experienced and dynamic Team Lead - Application Support to manage and oversee the organizations critical applications. The ideal candidate will possess a strong technical background, with expertise in vendor management, project...