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Team Lead
4 weeks ago
Job Title: Team Lead
Location: Ghansoli
Experience: Overall 5 years and minimum 18 months experience as a Team Leader in BPO/Call Centre
Industry: Customer Service - Inbound
Employment Type: 6 days working 1 rotational week off
Roles and Responsibilities:
- Lead and motivate a high-performing sales voice team to achieve targets.
- Monitor team metrics, provide feedback, and drive performance improvements.
- Guide team members in their career progression through coaching and support.
- Manage change requests and ensure smooth implementation.
- Work independently with minimal supervision to meet business objectives.
- Foster a positive and collaborative team environment.
- Ensure team clarity on KRAs and individual responsibilities.
- Collaborate with cross-functional teams to streamline operations.
- Stay updated with industry trends to keep the team competitive.
Key Skills:
- The candidate should be from the customer service voice domain.
- Demonstrated ability to drive client and customer experience through Operations, Quality and Compliance framework.
- Sound understanding of the key metrics involved in the customer service domain to achieve 100% customer satisfaction.
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