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Team Lead

4 weeks ago

Navi Mumbai, India Outworx Solutions Full time

We're Hiring: Team Lead ITIL Certified
Location: Worli & Navi Mumbai (On-site)
Experience: 7+ Years
Job Type: Full-Time
Certification Required: ITIL
Are you an experienced IT professional with a passion for leadership and process excellence? We're looking for a Team Lead (ITIL Certified) to join our dynamic IT operations team.

Key Responsibilities:
Lead and mentor a team of at least 15-20 Members of IT support professionals.
Ensure adherence to ITIL processes and best practices across all service operations.
Oversee incident, problem, change, and service request management.
Collaborate with cross-functional teams to ensure SLA compliance and operational efficiency.
Provide timely reporting, analysis, and improvement recommendations to senior management.
Drive continuous improvement initiatives across the support landscape.

Requirements:
Minimum 7 years of experience in IT service management or related roles.
Proven experience leading IT teams or service desk operations.
ITIL Certification is mandatory.
Excellent communication and interpersonal skills.
Strong analytical and problem-solving abilities.
Ability to work in a fast-paced, collaborative environment.

Interested candidates can share there Resume on