Technical Account Manager
1 month ago
: We bring excitement to everything we do, constantly innovating to stay ahead of the curve.Do What it Takes
: We go above and beyond to help customers and teammates succeed, holding ourselves to the highest standards.Professionalism
: We believe in clear, respectful communication and prioritize the needs of our team and customers.Join us on this journey. Be part of a team that’s redefining what’s possible in API management, and shaping the future of digital transformation. The possibilities are endless—be a part of the revolution
THE ROLE & WHY IT EXISTS
is taking APIs to the next level — we are the premier, open-source API platform and we want everyone to know how amazing our software is. To make this happen, we need someone passionate, ambitious, curious, and competitive looking to help our business and play a fundamental role in building something special. This is where you come in. We are currently recruiting for an experienced
Technical Account Manager
to join our growing business. In this role, you will help craft and execute technical strategies to drive our customers’ adoption and use of the Gravitee Platform for globally based companies.
The TAM will serve as the technical champion for all of our customers. Your technical ability and customer-facing skills will enable you to effectively represent Gravitee within a customer’s environment. The close relationships developed with your customers will allow you to understand their business/operational/technical needs & challenges. This will help them achieve the greatest value from Gravitee and will help Gravitee achieve smooth renewal and upsells.You will serve as a point of contact for all technical, product and support questions on a day-to-day basis and strive to assure all our customers are successful. This role will give you an opportunity to proactively help enterprises accelerate their digital transformation initiatives. This position will require the ability to travel as and when required. You will report to the Chief Customer Officer (CCO).
WHAT YOU WILL BE DOINGHelp customers during their onboarding process with activities like Architecture design, product configuration, use case implementationEffectively manage the tracking of top-tier customer projects and resolution and escalations on behalf of product and servicesEnsure constant communication with customers and emerge as customer’s trusted technical advisor and a partnerEstablish business value for customers and help them achieve the targets and ROI from the use of the Gravitee platformHelp existing customers to understand business case & value prop, also ensuring post-sales challenges/pitfalls are identified and mitigated into opportunitiesUnderstand, advocate, and document customer’s use case, architecture, and roadmapChampion and advocate for the customer within Gravitee. Follow up with Engineering and Product Management on customers’ product features and future roadmap needs and address them activelySupport the other Gravitee Teams with demonstrations, content creation, and marketing activities which will contribute to the Gravitee Platform being more widely adopted
ESSENTIAL SKILLS
- The right candidate will possess at least the following skills:Ability to work across US, EST5+ years of demonstrated experience handling customers of all sizesProfessional Services functions in a fast-paced Software/SaaS companyStrong desire to tackle hard technical problems and proven ability do so with little or no direct daily supervisionExcellent communication skills and an ability to concisely explain complex technical issues and solutionsPrior experience administering/interacting with an Access Management platform(s) (API management platform is a plus)Ability to travel when required to meet with your accounts
DESIRED SKILLS
- Additionally, these skills are not required, but preferable:Prior experience or knowledge in container technologies (e.g. Docker) and Kubernetes Software development experience in one or more programming languages such as Java or PythonAdditional European language skills are a strong plusExperience working in a startup or scale-up environment
AT GRAVITEE, YOU’LL GET…Excellent medical coverage to keep your body and mind healthy15 days holiday leave + national bank holidaysLearning + Development budget to enhance skillsEndless opportunities for growth and developmentOpportunity to work with cutting edge technologies in a high growth start up
At Gravitee, no employee or applicant will be treated less favourably on the grounds of their sex, marital status, race, colour, nationality or ethnic or national origin, disability, gender, sexual orientation, gender identity, age, pregnancy or maternity, marital or civil partner status, or religion or belief.
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