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Central Operations- LAP

4 months ago

Goregaon, India Anand Rathi Global Finance Limited Full time

ARGFL is hiring in the Central Operations Profile at the Goregaon location for our SME Loan Against Property vertical


Responsibilities

Business Performance:

  • Monitor and analyze business performance metrics.
  • Prepare and present performance reports to senior management.
  • Identify areas for improvement and implement strategies to enhance business performance.

Disbursals Docket Compliance & Resolution:

  • Ensure compliance with all disbursement procedures and policies.
  • Handle and resolve any issues related to disbursal dockets.
  • Maintain accurate records of all disbursement activities.

DSA Payments:

  • Manage Direct Selling Agent (DSA) payments.
  • Ensure timely and accurate processing of payments.
  • Reconcile payment records and address any discrepancies.

Employee Incentive and Other MIS:

  • Oversee the administration of employee incentive programs.
  • Generate and analyze Management Information System (MIS) reports.
  • Provide insights and recommendations based on MIS data.

Insurance Payment and Reconciliations:

  • Manage insurance payments and ensure they are processed accurately and on time.
  • Reconcile insurance payment records regularly.
  • Address and resolve any issues related to insurance payments.

Monitoring Customer Service Requests:

  • Supervise the handling of customer service requests.
  • Ensure timely and satisfactory resolution of customer queries and complaints.
  • Monitor customer service performance metrics and implement improvements as needed.


Qualifications


  • 5+ years of experience in SME LAP vertical of loan disbursement
  • Proficiency with Microsoft Office
  • Strong organizational and communication skills
  • Strong ability to multitask
  • Comfort working with multiple groups within the business


Candidate with relevant exposure can only apply and submit their resume with their contact details, Current and expected CTC, and Notice period @