Technology Support I

2 weeks ago

Goregaon Mumbai Maharashtra, India JPMorgan Chase & Co Full time

**JOB DESCRIPTION**
Embark on a dynamic career in tech support, where your skills contribute to maintaining world-class technology solutions to ensure a seamless user experience.

**Job responsibilities**
- Assist in the improvement of operational stability and availability through participation in problem management
- Assist in monitoring production environments for anomalies and address issues using standard observability tools
- Identify and document basic issues and potential solutions for business and technology stakeholders

**Required qualifications, capabilities, and skills**
- 1+ years of experience or equivalent expertise in troubleshooting, resolving, and maintaining information technology services
- Knowledge about different file format eg XML SMI etc. Functional knowledge of Wholesale Payments utilizing SWIFT,ISO2022 Payments etc.
- Expertise in Agile project delivery methodology and skills to learn and work with evolving methodologies.
- Experienced in testing processes in order to define requirements, document user stories and test scripts through to test execution.

**Preferred qualifications, capabilities, and skills**
- Knowledge of direct testing with Clearing Houses and Central Banks would be an advantage
- Exposure to Information Technology Infrastructure Library (ITIL) framework

**ABOUT US**

JPMorgan Chase & Co., one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world’s most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants’ and employees’ religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.

**ABOUT THE TEAM**

Our Corporate & Investment Bank relies on innovators like you to build and maintain the technology that helps us safely service the world’s important corporations, governments and institutions. You'll develop solutions that help the bank provide strategic advice, raise capital, manage risk, and extend liquidity in markets spanning over 100 countries around the world.

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