Technology Support I

1 week ago

Mumbai, India JPMorgan Chase & Co. Full time
Embark on a dynamic career in tech support, where your skills contribute to maintaining world-class technology solutions to ensure a seamless user experience.
As a Technology Support I team member in Corporate & Investment Bank, Payments Technology, you will ensure the operational stability, availability, and performance of our production application flows. Be part of the team responsible for troubleshooting, maintaining, identifying, escalating, and resolving production service interruptions for all internally and externally developed systems, ensuring a seamless user experience.
Job responsibilities
Troubleshoot production application flows to ensure end-to-end application or infrastructure service delivery to support business operations
Assist in the improvement of operational stability and availability through participation in problem management
Assist in monitoring production environments for anomalies and address issues using standard observability tools
Identify and document basic issues and potential solutions for business and technology stakeholders
Support the management of incidents, problems, and changes in technology applications or infrastructure, and escalate in compliance with firm policy and processes
Required qualifications, capabilities, and skills
1+ years of experience or equivalent expertise in troubleshooting, resolving, and maintaining information technology services
Familiarity with applications or infrastructure in a large-scale technology environment on-premises or in the public cloud. Global experience in payments , with understanding of accounting and money move processes. Knowledge and experience in SWIFT, ISO MX, Cross Border Payments
Experience and strong working knowledge of various aspects of cash operations. PC skills (PowerPoint, Excel, Word - other advanced skills). Strong understanding of SWIFT, FX, Domestic, ISO MX File/Payment formats
Preferred qualifications, capabilities, and skills
Exposure to one or more general-purpose programming languages or automation scripting
Exposure to Information Technology Infrastructure Library (ITIL) framework

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