Photovoltaic Technical Support Engineer

6 days ago

mumbai, India Slenergy Technology Full time
Company Profile: Technology (A.H.) Co., Ltd. abbreviated as Slenergy, is dedicated to making the new energy industry more sustainable. We provide efficient, reliable, economic and convenient smart energy solutions and services for clients around the world.
Our core products include standardized solutions applicable for all scenarios (residential, C&I, micro and off-grid, ground power plant, etc.), PV inverter and hybrid inverter, energy storage system, smart junction box, portable battery and smart energy management system. As a visionary player in the new energy industry, we aim to upgrade the new energy sector with precision manufacturing standards and create rewarding products with innovative technologies.
Job Responsibilities:
Responsible for pre-sales technical consulting services for residential photovoltaic (PV) energy storage systems; should be familiar with residential PV systems.
Responsible for pre-sales technical consulting services for grid-connected PV inverter products; should be familiar with PV inverter products.
Responsible for post-sales technical support for residential PV energy storage systems; provide rapid response including general remote technical support, onsite services in the responsible region, product repair and upgrade support, and ensuring customer satisfaction in the responsible region.
Responsible for after-sale technical support for PV inverter products; provide rapid response including general remote technical support, on-site services in the responsible region, product repair and upgrade support, and ensuring customer satisfaction in the responsible region.
Expand customer relationships and manage customer relations. Regular or irregular visits to key customers to understand their needs and equipment operation, and to record, analyze, and manage the product operation.
Job Requirements:
Background in science and engineering, with a preference for majors in electrical automation, electronic information engineering, or automation; familiarity with power electronics is a plus.
Good communication and coordination skills; able to communicate in written English.
Possess good teamwork spirit, endurance, loyalty, integrity, and strong learning ability.
Willing to businees travel to Customer location: KSolare Technology Park, Sr. No. Sr. No,3/7B/1/4, Mangdewadi, Opp. to Poonam Petrol Pump, Mangdewadi, Katraj, Pune, Maharashtra, 411046.
Additional Information:
Business Trip: Depends on the business need;
Report to: China-based Sales Manager, Ms. Qiuyun TIAN；
Management experience: No;
Expected onboarding date: ASAP;
Remote Work;
C&B:
Base: Gross 2000-3000 USD/month;
Bonus: Up to 1.5 times of monthly salary per year;
Annual Leave: As local law;
Computer Subsidy: 10 USD/month;

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