Customer Success ociate
2 weeks ago
s solution is a fullstack Marketing Automation solution with immediate and longterm values throughout the customer lifecycle driving marketproven results for ecommerce businesses.Areas of responsibility include:Develop and maintain strong relationships with existing clients serving as their mainpoint of contact and trusted advisor.
Conduct usage and adoption reviews and proactively suggest solutions to common customer challenges.
Continually identify and develop new uses for RetainIQ that drive adoption and thatalign with customer business needs and marketing goals.
Ensure high levels of customer satisfaction and retention by understanding clientgoals providing solutions and addressing any issues or concerns.
Partner closely with other crossfunctional team members to translate businessneeds and product requirements into new solutions for customers.
Identify opportunities to increase revenue from existing customers through upselling and crossselling products and services.
Help drive customer references and case studies and produce reports andpresentations to explain insights and results to marketing professionals.
Provide strong account management to existing clients offering support and keeping them abreast of new products and services that could be of value to their business.Desired Profile:A passion for marketing and developing datadriven strategies
An independent worker who is responsible for their tasks
A team player who enjoys working with a team of diverse backgrounds
A creative individual who implements new ideas/concepts regularly
A stickler for deadlines who enjoy the occasional curveball
A leader who is proactive and willing to take the initiative
A detail fanatic who can spot an email typo at first glance
A notetaker who enjoys making and using todo listsRequired Skills and Experience:Minimum 12 years of experience in the Adtech and Martech space as CSM or anyclientfacing role. Freshers with a passion for the Adtech/MarTech space are highlyencouraged to apply.
Prior experience in the B2B sector is a requirement while familiarity with SaaS isconsidered advantageous.
Fluent in English with excellent communication skills attention to detail and a knackfor strategic thinking are essential.
You
ll be expected to juggle your work schedule and the schedules of clientsoperating across many different time zones.
Exceptional listener and trustbuilder; able to build and maintain strong deeprelationships with external and internal stakeholders.
Obsessive about helping enterprise clients generate meaningful business value from technology products and services.
Selfmotivated and able to work independently.
RetainIQ doesn
t believe in educational degrees or colleges. If you
re passionateabout Adtech and MarTech space and insanely passionate about giving worldclassexperience to customers please applyCompensation:Starting compensation for this position is
8LPA to
12LPA or commensurate withexperience and expected value to the company.Why work with usCutting Edge Technology:
We use the best tools available to make your process assmooth and as comfortable as possible. These include Asana Slack Loom Miroand Klaviyo. If you
re not familiar with a tool we rely on don
t worry
we
ll make youan expert.
Work as an intrapreneur:
We are engineers at heart and love building scalablesystems for people to coordinate work and build great things together.
Topnotch investors:
RetainIQ is wellcapitalized from topnotch investors like Accel Partners. While you have all the advantages of working on challenging problems that come with working in a startup you also dont have the risk of the company running out of money.
Freedom & Responsibility:
If you are a person who wants to take up challengingwork & push your boundaries then this is the right place for you.
Develop Your Skills:
We encourage professional growth daily. We offer professionaldevelopment reimbursements on courses books subscriptions and more. RetainIQmakes it easy to continue your personal and professional growth.
Culture:
We practice autonomy open communication and growth opportunitieswhile maintaining a perfect worklife balance.
Medical Insurance : Get the best in class medical insurance programs for takingcare of your mental health and a Contemporary Leave Policy (beyond sick leaves)How to Apply:1.
Application Form:
Fill out the application on our site (don
t worry it
s pretty painless)(up to 10 mins).
Link:2.
Application Form Review & Assignment:
We
ll take a look at your submission and get in touch within 5 days and send an assignment if you pass the screening round.You
ll go through a brief assignment to demonstrate your skills.3. Interview:
We
ll take a look at your submission If you proceed forward the firstinterview will be arranged.4. Syncup with leadership:
If you clear the first round of interviews you will sync upwith the founder. This will be an opportunity for you to understand the highlevelperspective of our company and for us to understand if you
re a cultural fit for thecompany.5. Offer:
If all goes well we
ll offer you the job and begin onboardingRetainIQ welcomes diversity and is proud to be an equal opportunity employer. Individuals are encouraged to apply regardless of gender caste sexuality age or background. enterprise clients,adtech,e-commerce,martech,customer success management,independent work,time management,listening skills,english communication,strategic thinking,building relationships,proactive leadership,attention to detail,communication,team player,b2b sector,self-motivation,account management,b2b,saas
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