![Diversified](https://media.trabajo.org/img/noimg.jpg)
Service Management
4 weeks ago
Primary Responsibilities:
Collection and documentation of business requirements to build the dashboards and reports in Power BI
Collect and aggregate data from various service management tools and analyse service performance metrics, incident trends, and key performance indicators (KPIs)
Identify patterns, anomalies, and opportunities for service improvement through data analysis of service tickets
Provide inputs for the data architecture to new data sources that can add value to the analysis being developed to better support the business and the delivery organization
Work closely with service management teams to identify areas for process improvement and enforce process and data compliance
Create user guides and training materials to ensure effective use of reports and dashboards
Identification of process optimization opportunities, using BI and automation/workflow tools
Ensure that reports are accurate, relevant, and aligned with Diversified organizational goals
Monitor and maintain reports/dashboards established to ensure data accuracy and optimum performance
Perform regular quality checks on data sources and reporting tools to ensure accuracy
Address any discrepancies or data integrity issues promptly
Qualifications:
3-4 years’ experience querying relational database systems (MySQL, SQL Server)
2-3 years’ experience in BI and reporting tools (Power BI/SQL reporting services)
Experience in the 365 platforms (SharePoint, PowerApps, Power Automate, Excel)
Desirable knowledge in data warehouses and data lakes
Familiarity with IT Service Management (ITSM) frameworks (e.g., ITIL)
Clear and effective communication required
Location: Bangalore
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