![Technicolor Group](https://media.trabajo.org/img/noimg.jpg)
Service Management Lead
3 weeks ago
- Manage and ensure IT Service Management processes for Enterprise Technology is delivered as per the agreed Service Levels with the Business functions.
- Act as point of contact for escalations for all Service Delivery issues and maintain a clear line of communication with the business stakeholders, until issues/concerns are addressed to their satisfaction.
- Act as service management champion on all high priority/business impacting incidents and help drive the resolution in a timely manner, following ITIL framework/best practices.
- Conduct/Drive Post Incident Reviews (PIR) and Root Cause Analysis (RCA), ascertain timelines, process gaps, initial & final root cause, preventive actions, and performing gap analysis to enhance problem management practices.
- Implement/Drive Change management best practices, identify opportunities to standardize changes, introduce change calendar, automate FSC reporting, track failed changes, co-host CAB, etc.
- Oversee/handhold implementation of IT Asset Management process (HAM/SAM), and to maintain up to date CMDB, Asset DB, etc.
- Support the Technology Governance Manager with conducting regular service review meetings with supplier/s and help drive ‘Value for Money’ to achieve high standards of customer experience.
- Assist in creating and maintaining IT operational workflows, knowledge documents, service reports, and communications to IT and 3rd parties when required.
- Ensuring key supporting procedures in place for all policies, with key stakeholder comms and training and supporting activities to monitor policy and process compliance.
- Analysing critical sets of data to highlight, spot and ascertain service trends and recommend improvements.
- Drive Efficiency and Effectiveness of Service Management process to build high performing service/support teams.
- Identify and drive opportunities of automation to create robust processes, workflows, reports, triage procedures (Playbooks), etc.
- Strong experience in using ITSM toolsets (ServiceNow and Jira) to identify and drive automation and enhancements within the service function.
- Implement and drive operational governance framework, conduct regular cadence and meetings with 3rd parties, IT and business stakeholders.
- Hands on experience in driving Risk Management and Mitigation plans.
- Experience in driving Request Management (SSP, Service Catalogue, etc.) process.
- Work at all levels and someone who can roll up their selves to get the work done.
Qualifications
- Proficient in ITSM tool administration and management
- ITIL V3 or V4 foundation as a minimum
- At least 5 years' experience as IT Service Management Lead/Analyst
- Ability to manage their own work pipeline as well as work as part of a team.
- Proficient in using Word, Excel & PowerPoint
- Incident Management experience
- Contract renewals to maximize value and return on investment.
- Experience engaging with 3rd parties Including 3rd party delivered services.
Familiar with high level procurement process and ability managing RFI\RFP processes for new suppliers.
Additional Information
TECHNICOLOR IS AN EQUAL OPPORTUNITY EMPLOYER
Technicolor complies and prohibits against discrimination on the basis of race, religion, creed, color, national origin, ancestry, medical condition (including genetic characteristics), mental and/or physical disability or handicap, marital status, sex, age, veteran status, citizenship status, sexual orientation, gender identity, political party preference, political belief, socioeconomic status, familial status, registered domestic partner status, military service, pregnancy, childbirth and related medical conditions and any other characteristic or activity protected by federal, state/provincial or local law.
I'm interested
-
Service Management Lead
3 weeks ago
bangalore, India Technicolor Creative Studios Full timeCompany Description Technicolor Creative Studios is a creative technology company driven by one purpose: The realization of ambitious and extraordinary ideas. We inspire creative companies across the world to produce their most iconic work. Our award-winning teams of artists and technologists’ partner with the creative community across film,...
-
Service Management Lead
4 weeks ago
bangalore, India Technicolor Creative Studios Full timeCompany Description Technicolor Creative Studios is a creative technology company driven by one purpose: The realization of ambitious and extraordinary ideas. We inspire creative companies across the world to produce their most iconic work. Our award-winning teams of artists and technologists’ partner with the creative community across film,...
-
Lead Cloud Service Manager
5 days ago
bangalore, India OpenText Full timeOPENTEXT OpenText is a global leader in information management, where innovation, creativity, and collaboration are the key components of our corporate culture. As a member of our team, you will have the opportunity to partner with the most highly regarded companies in the world, tackle complex issues, and contribute to projects that shape the future of...
-
Lead Cloud Service Manager
12 hours ago
Bangalore, India opentext Full timeOPENTEXT OpenText is a global leader in information management, where innovation, creativity, and collaboration are the key components of our corporate culture. As a member of our team, you will have the opportunity to partner with the most highly regarded companies in the world, tackle complex issues, and contribute to projects that shape the future...
-
Team Lead, Managed Services Operations
1 month ago
Bangalore, India NTT Full timeNTT is a leading global IT solutions and services organisation that brings together people, data and things to create a better and more sustainable future.In todayâs âiNTTerconnectedâ world, connections matter more now than ever. By bringing together talented people, world-class technology partners and emerging innovators, we help our clients...
-
Service Team Lead
1 month ago
bangalore, India Tiyasha Software Private Limited Full timeRole: Service/Operation LeadLocation: Gurugram, HaryanaExperience : 5 - 10 YearsWork Mode: WFONotice Period: less than 15 DaysIndustry: TelecomJob Description:About the Role:We are looking for a highly skilled and experienced Service/Operation Lead to join our dynamic team in Gurugram. This critical role involves leading a team responsible for the...
-
Service Team Lead
3 weeks ago
bangalore, India Tiyasha Software Private Limited Full timeRole: Service/Operation LeadLocation: Gurugram, HaryanaExperience : 5 - 10 YearsWork Mode: WFONotice Period: less than 15 DaysIndustry: TelecomJob Description:About the Role:We are looking for a highly skilled and experienced Service/Operation Lead to join our dynamic team in Gurugram. This critical role involves leading a team responsible for the...
-
Team Lead, Managed Services Operations
4 weeks ago
bangalore, India NTT Full timeJOB DESCRIPTION NTT is a leading global IT solutions and services organisation that brings together people, data and things to create a better and more sustainable future. In today’s ‘iNTTerconnected’ world, connections matter more now than ever. By bringing together talented people, world-class technology partners and emerging innovators, we help...
-
Trade Support Lead.
2 weeks ago
bangalore, India Millennium Management Full timeTrade Support Lead Who We Are Millennium Management is a global investment management firm founded in 1989 that manages approximately $65 billion in assets. Millennium has more than 2,300 employees with offices in the United States, Europe and Asia. Over the last 25+ years, our mission has remained constant: to deliver the alternative investment...
-
Service Delivery Lead
1 week ago
bangalore, India Intellect Design Arena Ltd Full timeJob Role: Technical Service Delivery Manager We are looking for a dedicated service delivery manager to be responsible for maintaining strong customer relationships and improving our services to maintain customer satisfaction. The service delivery manager may perform technical tasks, such as troubleshooting technical issues, and may perform administrative...
-
Lead Engineer
3 weeks ago
Bangalore, India Pylon Management Consulting Full timeJob Description : Requirements : - 9+ years of industry experience in programming web applications, mobile, and/or large-scale enterprise products, ideally with some experience leading a team of junior developers both in the office and in a distributed environment. - Expertise in Kubernetes (k8s) Deployment and Management. - Solid Understanding of...
-
Lead Engineer
1 month ago
Bangalore, Karnataka, India Pylon Management Consulting Full timeJob Description :Requirements : - 9+ years of industry experience in programming web applications, mobile, and/or large-scale enterprise products, ideally with some experience leading a team of junior developers both in the office and in a distributed environment.- Expertise in Kubernetes (k8s) Deployment and Management.- Solid Understanding of Microservices...
-
Lead Engineer
1 month ago
Bangalore, India Pylon Management Consulting Full timeJob Description : Requirements : - 9+ years of industry experience in programming web applications, mobile, and/or large-scale enterprise products, ideally with some experience leading a team of junior developers both in the office and in a distributed environment. - Expertise in Kubernetes (k8s) Deployment and Management. - Solid Understanding of...
-
Lead Engineer
3 weeks ago
Bangalore, Karnataka, India Pylon Management Consulting Full timeJob Description :Requirements : - 9+ years of industry experience in programming web applications, mobile, and/or large-scale enterprise products, ideally with some experience leading a team of junior developers both in the office and in a distributed environment.- Expertise in Kubernetes (k8s) Deployment and Management.- Solid Understanding of Microservices...
-
Team Lead, Managed Services Operations
4 weeks ago
bangalore, India NTT DATA Full timeJob Description NTT is a leading global IT solutions and services organisation that brings together people, data and things to create a better and more sustainable future. In today’s ‘iNTTerconnected’ world, connections matter more now than ever. By bringing together talented people, world-class technology partners and emerging innovators, we help...
-
Team Lead, Managed Services Operations
3 weeks ago
Bangalore, India NTT Full timeNTT is a leading global IT solutions and services organisation that brings together people, data and things to create a better and more sustainable future.In todayâs âiNTTerconnectedâ world, connections matter more now than ever. By bringing together talented people, world-class technology partners and emerging innovators, we help our clients...
-
Team Lead, Managed Services Operations
4 weeks ago
Bangalore, India NTT Full timeNTT is a leading global IT solutions and services organisation that brings together people, data and things to create a better and more sustainable future.In todayâs âiNTTerconnectedâ world, connections matter more now than ever. By bringing together talented people, world-class technology partners and emerging innovators, we help our clients...
-
Service Team Lead
1 month ago
bangalore, India Tiyasha Software Private Limited Full timeRole: Service/Operation Lead Location: Gurugram, Haryana Experience : 5 - 10 Years Work Mode: WFO Notice Period: less than 15 Days Industry: Telecom Job Description: About the Role: We are looking for a highly skilled and experienced Service/Operation Lead to join our dynamic team in Gurugram. This critical role involves leading a team responsible...
-
Director of Curriculum Development
1 week ago
bangalore, India LEAD School Full timePurpose of the Job: LEAD started with a vision to provide disruptive Ed-tech solutions for all stakeholders. Since then, LEAD has grown into a team of proficient individuals striving to transform education. In line with this vision and strategy, LEAD has been continuously working on creating world class products. We are looking to hire a Curriculum...
-
Lead - Service Management
5 hours ago
bangalore, India Microland Full timeRequired Skills Technology | Cybersecurity | SOC MonitoringTechnology | Cybersecurity | Cloud SecurityTechnology | Cybersecurity | SOC Event ManagementBehavioral | Aptitude | CommunicationTechnology | Cybersecurity | Vulnerability Management Education Qualification : Any Graduate Certification Mandatory / Desirable : Technology | IT Certifications |...