Service Team Lead

3 weeks ago

bangalore, India Tiyasha Software Private Limited Full time
Role: Service/Operation Lead
Location: Gurugram, Haryana
Experience : 5 - 10 Years
Work Mode: WFO
Notice Period: less than 15 Days
Industry: Telecom
Job Description:
About the Role:
We are looking for a highly skilled and experienced Service/Operation Lead to join our dynamic team in Gurugram. This critical role involves leading a team responsible for the operation and support of our core systems, ensuring high-quality service delivery, and maintaining operational excellence in a 24*7 environment.
Key Requirements:
Bachelor’s degree in Computer Science, Information Technology, or related field. A Master’s degree is preferred.
5-10 years of relevant experience, with a strong background in SQL, Unix, Production Support, ETL processes, and proficiency in either Ab Initio or Informatica.
Demonstrated leadership experience, having led a team of at least 5 members.
Exceptional analytical and problem-solving skills.
Excellent communication and interpersonal abilities.
Familiarity with ITIL or other IT service management frameworks is a plus.
Responsibilities:
Lead and mentor a team of professionals, fostering a collaborative environment.
Ensure efficient and timely service delivery to meet internal and customer needs.
Manage incident and change management processes, ensuring minimal disruption and adherence to protocols.
Implement and maintain system monitoring, drive performance optimization, and maintain documentation.
Collaborate with vendors and manage SLAs effectively.
Note:
Candidates must be comfortable working in a 24*7 environment and from our Gurugram office.
Preference will be given to candidates based within 10 km of Gurugram or can commute to the office within 30 minutes.
Why Join Us?
You’ll be part of a culture that values innovation, collaboration, and leadership. We offer a competitive salary, comprehensive benefits, and opportunities for professional growth in a supportive and dynamic environment.
How to Apply:
If you meet the above criteria and are excited about the opportunity to contribute to a leading telecom company, we would love to hear from you. Please submit your application, including your CV and a cover letter, detailing your suitability for the role and your availability to join our team in Gurugram.

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