Team Lead

3 weeks ago

bangalore, India ReSource Pro Full time
Job Title:
Specialist, Service Delivery, India
Report to:
Assistant Manager, Service Delivery, India
Department:
Service Delivery Unit
Location:
Bangalore, India
Purpose of the Position:
In this pivotal role, critical leadership will be expected during this exciting and transformative time for the company – a unique opportunity for the right candidate. Leading the Service Delivery team, managing conflicts, and ensuring the team’s processes and tasks are carried out efficiently. Honing and leading the improvement team for delivery infrastructure. Managing finances and budget.
In this role, you will lead and manage the internal delivery teams to review incidents, problems, and any other operations issues impacting the client. Drive the teams to remediate problems and provide root cause analysis as needed.
In this role, you will lead and supervise Service Delivery Supervisors and a number of client teams to establish and maintain a motivated and skilled service delivery workforce; oversee the daily operations to ensure client satisfaction, work quality and efficiency, current and future business needs are met; identify and lead the department, division or company level projects to realize corporate goals and strategies.
Principal Responsibilities:
1. Operates a variety of client systems and performs complex tasks and activities without
supervision following information security policies, procedures and guidelines. Meets and
exceeds client performance standards.
2. Interacts with co-workers and supervisors to audit and troubleshoot to meet client needs in a
timely manner. Takes initiative to find solutions and works effectively as a member of the team.
3. Develops and implements procedures to meet quality, quantity, and timeliness standards.
4 Composes clear, polite, and well-organized emails to communicate with clients. Anticipates
client needs proactively and takes initiative.
5 Coaches’ less-experienced staff in learning procedures and insurance knowledge.
6 Analyzes the root cause of processing problems and keeps team and supervisor, and client informed of issues and solutions.
The above responsibilities are not inclusive. Other responsibilities may be assigned to this job position depending on business needs.
Contact Scope:
Internal Contacts
Team members within the client team, Supervisor
External Contacts
Client contacts
Minimum Qualifications:
Education Background
Major N/A
Degree Bachelor
Licenses/Certificates: N/A
Working Experience 5+ years at-least 1.5 years as a Team Lead
Competencies, Skills and Behavior’s:
 Train others
 Builds team relationships
 Communicates effectively
 Demonstrates functional excellence
 Customer centric
ReSource Pro Operational Solutions Pvt Ltd.
About Us:
ReSource Pro brings to the insurance industry tools, technology, and strategic services that enable profitable growth through operations excellence.
Headquartered in New York, ReSource Pro’s global service centers address client operational needs around the clock.
Recognized as an industry thought leader and listed as one of Inc. 500/5000 Fastest Growing Private Companies annually since 2009.
Over 8,000+ ReSource Pro employees provide dedicated support to more than 400+ insurance organizations, consistently achieving a 97% client retention rate for over a decade.
We help you execute your most complex business objectives with solutions designed to boost performance, productivity, and profitability.
ReSource Pro Global Achievements:
ISG Provider Lens™ - Insurance BPO Services and Platform Solutions 2020
ReSource Pro is placed as High in Product Challenger
EVEREST PEAK Matrix - P&C Insurance BPS Peak Matrix Assessment 2021
ReSource Pro is identified as having a strong Market Impact in the list of Major Contenders
Shift Timings:
Regular Shift - 7:00 AM to 4:00 PM | 7:30 AM to 4:30 PM | 8:00 AM to 5:00 PM | 8:30 AM to 5:30 PM
Real-Time Shift - 6:30 PM to 3:30 AM | 7:30 PM to 4:30 AM | 8:30 PM to 5:30 AM | 9:30 PM to 6:30 AM
Location:
2nd, 3rd & 7th Floor, Hub 4, Karle Town Center (SEZ), Kempapura Main Road, Nagavara, Bengaluru - 560045, India

  • Team Lead

    4 weeks ago

    bangalore, India Firstsource Full time

    A RP Sanjiv Goenka Group company. Firstsource is a leading provider of customized Business Process Management (BPM) services. We are trusted custodians and long-term partners to 100+ leading brands with a presence in the US, the UK, India, and Philippines. Our ‘rightshore’ delivery model offers solutions covering complete customer lifecycle across...

  • Team Lead

    1 week ago

    Bangalore, India idigilogic Full time

    Company Overview iDigilogic is a dynamic and innovative Information Technology Company with a global presence providing state of the art solutions in the Insurance & Healthcare, technology, and Banking industry. Established in 2019, headquartered in Bangalore, with offices in UAE and KSA. Website: Job Overview Team Lead with Senior: 7 to 10 years of...

  • Team Lead

    2 weeks ago

    bangalore, India Verint Full time

    Job DescriptionAt Verint, we believe customer engagement is the core of every global brand. Our mission is to helporganizations discover opportunities previously only scarcely imagined by connecting work, data, andexperiences enterprise wide. We hire innovators with the passion, creativity, and drive to answerconstantly shifting market challenges and...

  • Team Lead

    2 weeks ago

    bangalore, India Transact Global BPO & Call Center Full time

    Company -Transact Global Designation - TL Operations - Voice Process Experience - 1-2 years as TL/SME in a BPO Renumeration-3.6LPA Immediate Joiners Job Roles - TL Operations will assist in establishing call center objectives, provide representatives with opportunities to expand their knowledge of services, products, and troubleshooting techniques,...

  • Java Team Lead

    4 weeks ago

    bangalore, India HARRY INTERNATIONAL PRIVATE LIMITED Full time

    We are currently seeking a highly skilled and experienced Team Lead with expertise in Java development to join our dynamic team. The ideal candidate will have strong communication skills, excellent problem-solving abilities, and the capability to lead and manage a technical team effectively. As a Team Lead, you will be responsible for overseeing the...

  • Python Team Lead

    2 weeks ago

    Bangalore, India HARRY INTERNATIONAL PRIVATE LIMITED Full time

    We are seeking an experienced Technical Lead with expertise in Python development to join our team. The Technical Lead will be responsible for overseeing the technical aspects of projects, managing a team of developers, and ensuring the successful delivery of high-quality solutions. The ideal candidate will possess strong communication skills, excellent...

  • Python Team Lead

    4 weeks ago

    bangalore, India HARRY INTERNATIONAL PRIVATE LIMITED Full time

    We are seeking an experienced Technical Lead with expertise in Python development to join our team. The Technical Lead will be responsible for overseeing the technical aspects of projects, managing a team of developers, and ensuring the successful delivery of high-quality solutions. The ideal candidate will possess strong communication skills, excellent...

  • Python Team Lead

    3 weeks ago

    Bangalore, Karnataka, India HARRY INTERNATIONAL PRIVATE LIMITED Full time

    We are seeking an experienced Technical Lead with expertise in Python development to join our team. The Technical Lead will be responsible for overseeing the technical aspects of projects, managing a team of developers, and ensuring the successful delivery of high-quality solutions. The ideal candidate will possess strong communication skills, excellent...

  • Underwriting Team Lead

    4 weeks ago

    bangalore, India Firstsource Full time

    A RP Sanjiv Goenka Group company. Firstsource is a leading provider of customized Business Process Management (BPM) services. We are trusted custodians and long-term partners to 100+ leading brands with a presence in the US, the UK, India, and Philippines. Our ‘rightshore’ delivery model offers solutions covering complete customer lifecycle across...

  • Java Team Lead

    1 week ago

    Bangalore, India idigilogic Full time

    Company Overview iDigilogic is a dynamic IT Company with a global presence, offering innovative solutions in various industries. Established in 2019, headquartered in Bangalore with offices in UAE and KSA. With years of industry knowledge, expertise and best practice, we at iDigilogic enable our clients personalized solutions suited to their needs helping...

  • Java Team Lead

    2 weeks ago

    Bangalore, India idigilogic Full time

    Company OverviewiDigilogic is a dynamic IT Company with a global presence, offering innovative solutions in various industries. Established in 2019, headquartered in Bangalore with offices in UAE and KSA. With years of industry knowledge, expertise and best practice, we at iDigilogic enable our clients personalized solutions suited to their needs helping...

  • Operations Team Lead

    2 weeks ago

    bangalore, India Nikkou Logistics Pvt Ltd Full time

    Company DescriptionNikkou Logistics Pvt Ltd is a logistics company located in Bengaluru. We cater to the e-commerce industries, specializing in distribution, secondary distribution, and last mile connectivity. With a scalable manpower solution, we provide services to the blue-collar workforce in the southern states of India. Our platform aggregates...

  • Team Lead

    4 weeks ago

    Bangalore, India Allstate Insurance Company Full time

    Property Estimate Team Lead: Job Description   Job Summary: This job involved leading a team of estimating and pre-fill claims specialists / Property claims processing specialists responsible for property damage assessments from defined peril types / payments and adjuster task support. The teams evaluate the extent of the damage basis images and...

  • Team Lead

    2 weeks ago

    Bangalore, India Boolean Staffing and Recruitment Solutions Pvt Ltd Full time

    You will play a pivotal role in leading and mentoring a team of talented developers, while also being a key contributor to the design, development, and delivery of features in our distributed backend systems.Responsibilities : - Design, develop, and implement well-defined features for our backend systems, taking ownership from conception to completion.-...

  • Team Lead

    4 weeks ago

    bangalore, India Boolean Staffing and Recruitment Solutions Pvt Ltd Full time

    You will play a pivotal role in leading and mentoring a team of talented developers, while also being a key contributor to the design, development, and delivery of features in our distributed backend systems.Responsibilities : - Design, develop, and implement well-defined features for our backend systems, taking ownership from conception to completion.-...

  • Team Lead

    3 weeks ago

    Bangalore, Karnataka, India Boolean Staffing and Recruitment Solutions Pvt Ltd Full time

    You will play a pivotal role in leading and mentoring a team of talented developers, while also being a key contributor to the design, development, and delivery of features in our distributed backend systems.Responsibilities : - Design, develop, and implement well-defined features for our backend systems, taking ownership from conception to completion.-...

  • Operations Team Lead

    2 weeks ago

    bangalore, India Nikkou Logistics Pvt Ltd Full time

    Company Description Nikkou Logistics Pvt Ltd is a logistics company located in Bengaluru. We cater to the e-commerce industries, specializing in distribution, secondary distribution, and last mile connectivity. With a scalable manpower solution, we provide services to the blue-collar workforce in the southern states of India. Our platform aggregates...

  • Team Lead

    4 weeks ago

    bangalore, India Infosys Full time

    Job ID/Reference CodePROGEN-EXTERNAL-177131Work Experience 5-7 YearsJob TitleTeam Lead Responsibilities Requirement Check ListDesignation:Graphic DesignerJob location ( including base work location):Bangalore / Chennai Job level & How many positions:JL3A/4B - 2 positionsPointers/ Mandatory skills as per business expectation / Job specification:Roles &...

  • Design Team Lead

    1 week ago

    bangalore, India Truww Full time

    About the role:Empathetic, listening, trusting your team, supporting, reachable/ approachable, inspiring, catalysing the overall workflow, mentoring designers with relevant metrics like design inputs, communication etc.Responsibilities & Expectations:The role is about leading the pool of designers at the Experience Centre you’re allocated to ensure:● To...

  • Presales Team Lead

    3 weeks ago

    bangalore, India Tech Mahindra Full time

    Tech Mahindra is hiring for Lead Presales with 12+yrs of experience who can join us in short notice for our Bengaluru team. Presales lead, collaboration services - Power Platform, SharePoint , Viva Own and support end to end presales and bid lifecycle from prospecting, qualification, fitment sizing , quote and response for Power Platform, SharePoint and Viva...