Team Lead

4 weeks ago

Bangalore, India Allstate Insurance Company Full time

Property Estimate Team Lead: Job Description

 

Job Summary:

This job involved leading a team of estimating and pre-fill claims specialists / Property claims processing specialists responsible for property damage assessments from defined peril types / payments and adjuster task support. The teams evaluate the extent of the damage basis images and documentation received from the vendors/insured. Damage details are shared virtually with the team and the primary resposibility for the speciaist is to accurately identify the damage and accordingy create a sketch of the damage an update details into the necessary tools and systems. The role would require the lead to aptly scale up towards estimating and assessing damage as per Allstate guidelines. Managing tasks and workflows inaccordance to set standards and ensuring necessary claims processing guidelines and authourity limits are being adhered to through the process. Handling new hire training and transitions for the scope of services. Will need to have a high interest in driving domain certification and effectively collaborate with our Learning and Development partners to execute on industry certifications and training programs. Monitoring the LPI health of the business and ensuring claims severity and quality of estimating reviwes meet afreed standards. Interact with stateside partners and provide necessary reporting across people and process KPI’s. Lead teams of high performing individuals, execute on actions and initiatives in line with organization culture. Collaborate across multiple cross functional teams (not limited to Technology, Hiring, Training, Quality). Develop talent and create an environment of trust and motivation in which team can thrive and drive results.

 

Key Responsibilities:

  • Primary responsible to manage Property Pre-fill / property technical support teams
  • Conduct Technical reviews / Audits for the teams & provide coaching accordingly
  • Might have to Investigate claim, gather evidences, determine liability, negotiating settlements, and communicate with all parties involved in the claims process – If required
  • Identifying / accomplishing cross skilling opportunities withing the teams on various tasks & perils
  • Work/collaborate with Onshore adjusters to close /conclude claims virtually
  • Develop teams Estimation Accuracy by collaborating with the onshore SME’s
  • Establish technical criteria on Claims, collaborate with technical teams to promote best in class quality of estimate and service
  • Ensure knowledge preservation of the estimating specialists and adherence to estimating standards and KPI’s
  • Estimate Accuracy and Quality of technical estimate and pre-fill meet set standard and increase STP for estimates to adjusters
  • Ensure specialists are adhering to estimation guidelines and effectively identifying damage with necessary accuracy (scripting, Material identification, missed damages)
  • Build expertise within the property claims teams and be able to perform estimating tasks with necessary accuracy and efficiency
  • Retention of talent is key and ensure all EWS procedures and stability reporting is in place
  • Participate in Transition related calls and share relevant updates with regards to the team (Knowledge Transfer/Training Progress Updates/Health review of team)
  • Review Inspire and Barometer survey outcomes and build actionable plans to sustain targets
  • Optimum resource utilization across the team and actively manage the demand/capacity basis volume inflow
  • Conduct process trainings / refresher trainings / Feedback sessions across the team
  • Walk the Talk by leading the way with Continuous improvement best practices – rigor with daily huddles, performance/ knowledge management, build resiliency through training etc.
  • Initiate Ideation sessions and identify problem areas across the process lifecycle
  • Deliver operational efficiencies through defined levers
  • Arrange and attend business meetings (in-person/virtually)
  • Monthly/Quarterly/Annual Performance tracking and management for people and business with necessary metric/health reporting
  • Interact with leadership teams and raise flags on any business/financial risk that is observed in the process
  • Mentor and guide team members through our shared purpose behaviors and leadership practices
  • Self-grooming from a leadership and domain perspective to drive capability expansion and growth
  • Define learning pathways for the team and effectively identify leadership/skilling needs in collaboration with HR and training partners
  • Have strong reporting and review in place to effectively escalate issues to stakeholders/leadership
  • Adherence to employee engagement processes (1-0-1’s, Development plan building)

 

Preferred Qualifications:

Education and Experience

  • Bachelor’s Degree or equivalent experience
  • 7 - 9 years of related experience
  • Managed a team with at least 15+ FTE
  • Managed / Worked in Underwriting / Adjudication processes
  • Exposure to handling voice / Backoffice / digital support channels will be an added advantage
  • Operational experience handling Claims Insurance processing will be preferred
  • AIC, Chartered Property Casualty Underwriter (CPCU), or equivalent preferred

  • Team Lead

    4 weeks ago

    bangalore, India Firstsource Full time

    A RP Sanjiv Goenka Group company. Firstsource is a leading provider of customized Business Process Management (BPM) services. We are trusted custodians and long-term partners to 100+ leading brands with a presence in the US, the UK, India, and Philippines. Our ‘rightshore’ delivery model offers solutions covering complete customer lifecycle across...

  • Team Lead

    3 weeks ago

    bangalore, India ReSource Pro Full time

    Job Title:Specialist, Service Delivery, IndiaReport to:Assistant Manager, Service Delivery, IndiaDepartment:Service Delivery UnitLocation:Bangalore, IndiaPurpose of the Position:In this pivotal role, critical leadership will be expected during this exciting and transformative time for the company – a unique opportunity for the right candidate. Leading the...

  • Team Lead

    1 week ago

    Bangalore, India idigilogic Full time

    Company Overview iDigilogic is a dynamic and innovative Information Technology Company with a global presence providing state of the art solutions in the Insurance & Healthcare, technology, and Banking industry. Established in 2019, headquartered in Bangalore, with offices in UAE and KSA. Website: Job Overview Team Lead with Senior: 7 to 10 years of...

  • Team Lead

    2 weeks ago

    bangalore, India Verint Full time

    Job DescriptionAt Verint, we believe customer engagement is the core of every global brand. Our mission is to helporganizations discover opportunities previously only scarcely imagined by connecting work, data, andexperiences enterprise wide. We hire innovators with the passion, creativity, and drive to answerconstantly shifting market challenges and...

  • Team Lead

    2 weeks ago

    bangalore, India Transact Global BPO & Call Center Full time

    Company -Transact Global Designation - TL Operations - Voice Process Experience - 1-2 years as TL/SME in a BPO Renumeration-3.6LPA Immediate Joiners Job Roles - TL Operations will assist in establishing call center objectives, provide representatives with opportunities to expand their knowledge of services, products, and troubleshooting techniques,...

  • Java Team Lead

    4 weeks ago

    bangalore, India HARRY INTERNATIONAL PRIVATE LIMITED Full time

    We are currently seeking a highly skilled and experienced Team Lead with expertise in Java development to join our dynamic team. The ideal candidate will have strong communication skills, excellent problem-solving abilities, and the capability to lead and manage a technical team effectively. As a Team Lead, you will be responsible for overseeing the...

  • Python Team Lead

    2 weeks ago

    Bangalore, India HARRY INTERNATIONAL PRIVATE LIMITED Full time

    We are seeking an experienced Technical Lead with expertise in Python development to join our team. The Technical Lead will be responsible for overseeing the technical aspects of projects, managing a team of developers, and ensuring the successful delivery of high-quality solutions. The ideal candidate will possess strong communication skills, excellent...

  • Python Team Lead

    4 weeks ago

    bangalore, India HARRY INTERNATIONAL PRIVATE LIMITED Full time

    We are seeking an experienced Technical Lead with expertise in Python development to join our team. The Technical Lead will be responsible for overseeing the technical aspects of projects, managing a team of developers, and ensuring the successful delivery of high-quality solutions. The ideal candidate will possess strong communication skills, excellent...

  • Python Team Lead

    3 weeks ago

    Bangalore, Karnataka, India HARRY INTERNATIONAL PRIVATE LIMITED Full time

    We are seeking an experienced Technical Lead with expertise in Python development to join our team. The Technical Lead will be responsible for overseeing the technical aspects of projects, managing a team of developers, and ensuring the successful delivery of high-quality solutions. The ideal candidate will possess strong communication skills, excellent...

  • Underwriting Team Lead

    4 weeks ago

    bangalore, India Firstsource Full time

    A RP Sanjiv Goenka Group company. Firstsource is a leading provider of customized Business Process Management (BPM) services. We are trusted custodians and long-term partners to 100+ leading brands with a presence in the US, the UK, India, and Philippines. Our ‘rightshore’ delivery model offers solutions covering complete customer lifecycle across...

  • Java Team Lead

    1 week ago

    Bangalore, India idigilogic Full time

    Company Overview iDigilogic is a dynamic IT Company with a global presence, offering innovative solutions in various industries. Established in 2019, headquartered in Bangalore with offices in UAE and KSA. With years of industry knowledge, expertise and best practice, we at iDigilogic enable our clients personalized solutions suited to their needs helping...

  • Java Team Lead

    2 weeks ago

    Bangalore, India idigilogic Full time

    Company OverviewiDigilogic is a dynamic IT Company with a global presence, offering innovative solutions in various industries. Established in 2019, headquartered in Bangalore with offices in UAE and KSA. With years of industry knowledge, expertise and best practice, we at iDigilogic enable our clients personalized solutions suited to their needs helping...

  • Operations Team Lead

    2 weeks ago

    bangalore, India Nikkou Logistics Pvt Ltd Full time

    Company DescriptionNikkou Logistics Pvt Ltd is a logistics company located in Bengaluru. We cater to the e-commerce industries, specializing in distribution, secondary distribution, and last mile connectivity. With a scalable manpower solution, we provide services to the blue-collar workforce in the southern states of India. Our platform aggregates...

  • Team Lead

    2 weeks ago

    Bangalore, India Boolean Staffing and Recruitment Solutions Pvt Ltd Full time

    You will play a pivotal role in leading and mentoring a team of talented developers, while also being a key contributor to the design, development, and delivery of features in our distributed backend systems.Responsibilities : - Design, develop, and implement well-defined features for our backend systems, taking ownership from conception to completion.-...

  • Team Lead

    4 weeks ago

    bangalore, India Boolean Staffing and Recruitment Solutions Pvt Ltd Full time

    You will play a pivotal role in leading and mentoring a team of talented developers, while also being a key contributor to the design, development, and delivery of features in our distributed backend systems.Responsibilities : - Design, develop, and implement well-defined features for our backend systems, taking ownership from conception to completion.-...

  • Team Lead

    3 weeks ago

    Bangalore, Karnataka, India Boolean Staffing and Recruitment Solutions Pvt Ltd Full time

    You will play a pivotal role in leading and mentoring a team of talented developers, while also being a key contributor to the design, development, and delivery of features in our distributed backend systems.Responsibilities : - Design, develop, and implement well-defined features for our backend systems, taking ownership from conception to completion.-...

  • Operations Team Lead

    2 weeks ago

    bangalore, India Nikkou Logistics Pvt Ltd Full time

    Company Description Nikkou Logistics Pvt Ltd is a logistics company located in Bengaluru. We cater to the e-commerce industries, specializing in distribution, secondary distribution, and last mile connectivity. With a scalable manpower solution, we provide services to the blue-collar workforce in the southern states of India. Our platform aggregates...

  • Team Lead

    4 weeks ago

    bangalore, India Infosys Full time

    Job ID/Reference CodePROGEN-EXTERNAL-177131Work Experience 5-7 YearsJob TitleTeam Lead Responsibilities Requirement Check ListDesignation:Graphic DesignerJob location ( including base work location):Bangalore / Chennai Job level & How many positions:JL3A/4B - 2 positionsPointers/ Mandatory skills as per business expectation / Job specification:Roles &...

  • Design Team Lead

    1 week ago

    bangalore, India Truww Full time

    About the role:Empathetic, listening, trusting your team, supporting, reachable/ approachable, inspiring, catalysing the overall workflow, mentoring designers with relevant metrics like design inputs, communication etc.Responsibilities & Expectations:The role is about leading the pool of designers at the Experience Centre you’re allocated to ensure:● To...

  • Presales Team Lead

    3 weeks ago

    bangalore, India Tech Mahindra Full time

    Tech Mahindra is hiring for Lead Presales with 12+yrs of experience who can join us in short notice for our Bengaluru team. Presales lead, collaboration services - Power Platform, SharePoint , Viva Own and support end to end presales and bid lifecycle from prospecting, qualification, fitment sizing , quote and response for Power Platform, SharePoint and Viva...