ServiceNow Business Analyst

1 month ago

Pune, India LTIMindtree Full time
#LTIMindtree ServiceNow practice team is looking for Business Analysts.

ITSM BA JD

EssentialDetermine and define business needs and global requirements to develop and continue the growth of ServiceNow environments with primary focus on the Configuration Management processAs part of the team work closely with ServiceNow functional team to lead and drive technical solution design sessions for assigned ServiceNow applicationsA proven track record in ITSM project management ideally with a strong background in delivering strategic ServiceNow IT Service management solutionsOwns the support and enhancement process known as Business As Usual BAU for ServiceNow in the client environment working closely with inhouse as well as external resourcesManages and communicates ServiceNow release scheduleDevelops use cases process diagrams and requirements documentation using stories and scrum tasks in ServiceNow Implementation HubDocument and map current ITSM processes and perform gap analyses against desired or best practice preferably using industry standard techniques and frameworks such as Lean and ITILWork closely with process owners and request type owners to elicit and agree requirements for request workflows and IT selfservice on ServiceNow instanceEnsure users are respectfully challenged when requesting ServiceNow enhancements and that leansix sigma process design standards are integrated into each designWork directly with end users to resolve escalated issuesdefects within ServiceNow

DesirableResponsible for requirement gathering and process documentation on client engagements.Support analysis of business processes and provide innovative and scalable solutions to increase operational maturity for client.Followup on outstanding client needs and provide timely status reports to Project Manager and Process Consultant on engagement.Builds positive relationships with external clients by providing excellent servicesupport and consistent communication as appropriate.Performs accurate internal operational tasks such as time tracking reporting and knowledge sharing.Analysing and documenting requirements for ITIL processes and mapping them to the Service Now tool.

LTIMindtree is proud to be an equal opportunity employer. We are committed to equal employment opportunity regardless of race, ethnicity, nationality, gender, gender-identity, gender expression, language, age, sexual orientation, religion, marital status, veteran status, socio-economic status, dis-ability or any other characteristic protected by applicable law.

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