ServiceNow business analyst

3 months ago

pune, India Luxoft Full time
Project Description:
Security is a global organization within Group Technology Infrastructure and Security Engineering. Our services focus on identity management for users, access management for applications and infrastructure, directories, detecting/preventing measures for cyber threats, and exchanging/storing data securely. We provide consolidated and reliable security services that implement secure design principles, and create best-fit solutions.
Our team is global, diverse and collaborative as we work across organizations to keep our technology, applications and the businesses they support secure.
Project is to configure and implement the Vulnerability Response Module from ServiceNow in organization to enable end-to-end process for Infrastructure Vulnerability Management
Responsibilities:
• engage with colleagues at all levels to meet business requirements
• translate business requirements into technical documentation
• collaborate with technologists to drive delivery
• conduct as-is and to-be impact analysis
• contribute to reduction of all security and operational risks, in line with policies and standards
• identify opportunities to improve our processes, tools and reports
Mandatory Skills Description:
• Ideally 5 years of experience in applying business analysis techniques, preferably in IT Security (Vulnerability/Patch Management area preferred).
• Knowledge of ServiceNow ( in terms of business requirements)
• Experience managing Business and Technical Requirements from initiation to final implementation
• Experience with data analysis - proficiency with Excel is a must, experience with dedicated tools is a plus.
• Experience with Business Process analysis (documentation of as-is and to-be processes, process improvement).
• Ability to work independently on assigned tasks and driving them from start to completion.
• Ability to challenge and propose possible improvements (in various areas, e.g. process, reporting)
• Ability to explain complex concepts in a clear and concise manner
• Use to work with stakeholders on different levels of the organization, including managers
• Use to work in a demanding and variable environment
• Excellent written and verbal communication skills
• Fluent in English
Nice-to-Have Skills Description:
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