Business Analyst

2 months ago


Pune, India Blue Silicon Infotech Private Limited Full time

Job Summary :


We are looking for a skilled and experienced ServiceNow CSM Business Analyst with over 2 years of experience in the Customer Service Management module, overall experience should be 5 plus year as BA.


The ideal candidate will possess strong analytical skills, excellent communication abilities, and a proven track record of successfully managing diverse will play a key role in gathering business requirements, coordinating User Acceptance Testing (UAT), conducting training sessions for end users, and supporting organizational change management efforts.


Key Responsibilities :


- Act as the subject matter expert (SME) for the ServiceNow Customer Service Management (CSM) module.


- Gather, analyze, and document business requirements from various stakeholders to design effective ServiceNow CSM solutions.


- Translate business requirements into functional specifications and ensure alignment with overall business objectives.


- Coordinate and lead User Acceptance Testing (UAT), ensuring the successful delivery of ServiceNow CSM features and functionalities.


- Deliver training sessions and workshops to end users to ensure seamless adoption and utilization of the ServiceNow CSM module.


- Facilitate and support organizational change management processes related to the implementation of ServiceNow CSM.


- Collaborate with cross-functional teams, including IT, customer support, project managers, and external vendors, to ensure smooth project execution.


- Identify and implement best practices to optimize the performance and functionality of the ServiceNow CSM module.


- Provide ongoing support and troubleshooting assistance for any issues related to ServiceNow CSM.

(ref:hirist.tech)
  • Business Analyst

    8 months ago


    Pune, India E-QL BUSINESS SOLUTIONS PVT. LTD. Full time

    Job profile: Company works on various IT / Software / Hardware / Non IT projects, Document Management & Digitization projects. As Business Analyst, your job profile includes working on various IT / Software / Hardware / Non IT Projects. It includes strategic planning, functional on field project management, business lead development, internet research,...

  • Business analyst

    4 weeks ago


    Pune, India Persistent Systems Full time

    About Position IT Business Analyst with experience in financial reconciliations, writing functional specifications, data mapping, data modelling, interacting with teams on architecture choices, development of software, test scripts, testing and participating in go live. Reconciliations automation tools (like Duco) knowledge will be helpful. The business...

  • Business Analyst

    4 weeks ago


    pune, India Persistent Systems Full time

    About Position IT Business Analyst with experience in financial reconciliations, writing functional specifications, data mapping, data modelling, interacting with teams on architecture choices, development of software, test scripts, testing and participating in go live. Reconciliations automation tools (like Duco) knowledge will be helpful. The business...

  • Business Analyst

    4 weeks ago


    pune, India Persistent Systems Full time

    About PositionIT Business Analyst with experience in financial reconciliations, writing functional specifications, data mapping, data modelling, interacting with teams on architecture choices, development of software, test scripts, testing and participating in go live. Reconciliations automation tools (like Duco) knowledge will be helpful. The business...

  • IT Business Analyst

    5 months ago


    Pune, India Rainclouds Global Solutions LLP Full time

    Job brief :We are hiring a Business Analyst to join our project team. You will work alongside other business analysts and report directly to the project manager/Director/Development Head. Your main tasks will include performing detailed requirements analysis, documenting processes, and performing some user acceptance testing. To succeed in this role, you...

  • Business Analyst

    2 days ago


    Pune, India Stackave Solutions Full time

    Our client is hiring for a Business Analyst in Banking domain with experience in Credit Risk & Python / SQL.Business AnalystLocation – Bangalore and PuneExperience – 3 – 5+ years · Min 3 years expGood understanding of Wholesale Business within BankingHands on experience on advanced programming languages (e.g., Python or Pyspark, SQL).Hands on...

  • Business Analyst

    2 days ago


    Pune, India Stackave Solutions Full time

    Our client is hiring for a Business Analyst in Banking domain with experience in Credit Risk & Python / SQL. Business Analyst Location – Bangalore and Pune Experience – 3 – 5+ years · Min 3 years exp Good understanding of Wholesale Business within Banking Hands on experience on advanced programming languages (e.g., Python or Pyspark, SQL)....

  • Business Analyst

    3 weeks ago


    Pune, India LTIMindtree Full time

    Greetings from LTIMindtree!This is with reference to your profile on the job site. We have an urgent requirement for a ­Business Analyst – Generative AI!!Locations:Chennai, Bangalore, PuneJob Type:Full-TimeExperience:5–7 YearsJob Summary:We are seeking a skilled and innovativeBusiness Analystwith expertise inGenerative AIto join our team. The ideal...

  • Business Analyst

    7 days ago


    Pune, India NonStop io Technologies Pvt Ltd Full time

    Position : Business AnalystExperience : 2+ yearsEducation : Bachelor's degree in Computer Engineering or related fieldRole Overview :- We are seeking a skilled and motivated Business Analyst.- The ideal candidate will have a strong technical background, excellent analytical skills, and the ability to bridge the gap between business requirements and...

  • Business Analyst

    5 months ago


    Pune, India Virtusa Full time

    Business Analyst - CREQ193818 Description Business Analyst with 7 - 10 years of experience (BFSI domain experience) Agile Project Implementation, Story /Acceptance criteria refinement, Requirement Elicitation Capturing functional requirements and impacts using process flow, use cases , swim lane diagrams BA review testing, Sprint demo / presentations, ...

  • Business Analyst

    2 months ago


    Pune, India HATCHTRA INNOTECH PRIVATE LIMITED Full time

    Role : Business Analyst Are you ready to elevate your career? We're on the lookout for a talented Business Analyst to join our dynamic team!Responsibilities :- Engage with stakeholders to elicit, analyze, and document business requirements for digital implementation projects.- Facilitate workshops and meetings to ensure comprehensive understanding and...

  • Business Analyst

    2 weeks ago


    Pune, India HATCHTRA INNOTECH PRIVATE LIMITED Full time

    Role : Business Analyst Are you ready to elevate your career? We're on the lookout for a talented Business Analyst to join our dynamic team!Responsibilities :- Engage with stakeholders to elicit, analyze, and document business requirements for digital implementation projects.- Facilitate workshops and meetings to ensure comprehensive understanding and...


  • Pune, India Innova ESI Full time

    Role - Business Analyst PPM (Portfolio and Project Management)Experience -- 7 years - 11 yearsLocation: Gurgaon, Pune, and BangaloreNotice- Immediate to 15 daysFulltime-Innova ESIMode-HybridJob Description: As a PPM Business Analyst, your main responsibility would be to analyze and define business requirements for projects and ensure effective delivery of...


  • Pune, India Innova ESI Full time

    Role - Business Analyst PPM (Portfolio and Project Management)Experience -- 7 years - 11 yearsLocation: Gurgaon, Pune, and BangaloreNotice- Immediate to 15 daysFulltime-Innova ESIMode-HybridJob Description: As a PPM Business Analyst, your main responsibility would be to analyze and define business requirements for projects and ensure effective delivery of...

  • Business Analyst

    3 weeks ago


    Pune, India LTIMindtree Full time

    Greetings from LTIMindtree!This is with reference to your profile on the job site. We have an urgent requirement for a ­ Business Analyst – Generative AI!!Locations: Chennai, Bangalore, PuneJob Type: Full-TimeExperience: 5–7 YearsJob Summary:We are seeking a skilled and innovative Business Analyst with expertise in Generative AI to join our...

  • Business analyst

    3 weeks ago


    Pune, India LTIMindtree Full time

    Greetings from LTIMindtree!This is with reference to your profile on the job site. We have an urgent requirement for a ­ Business Analyst – Generative AI!!Locations: Chennai, Bangalore, PuneJob Type: Full-TimeExperience: 5–7 YearsJob Summary:We are seeking a skilled and innovative Business Analyst with expertise in Generative AI to join our...

  • Business Analyst

    4 weeks ago


    Pune, India Persistent Systems Full time

    About PositionIT Business Analyst with experience in financial reconciliations, writing functional specifications, data mapping, data modelling, interacting with teams on architecture choices, development of software, test scripts, testing and participating in go live. Reconciliations automation tools (like Duco) knowledge will be helpful. The business...

  • Business Analyst

    4 weeks ago


    Pune, India Persistent Systems Full time

    About PositionIT Business Analyst with experience in financial reconciliations, writing functional specifications, data mapping, data modelling, interacting with teams on architecture choices, development of software, test scripts, testing and participating in go live. Reconciliations automation tools (like Duco) knowledge will be helpful. The business...


  • pune, India Insight Global Full time

    THIS IS A SALESFORCE ROLE. Accepting Salesforce Developer & Admin Certification level. **Looking for a Senior Salesforce Business Analyst with a Developer background! This is a senior level role, non-negotiable. Please see job requirements before applying. Title: Senior Salesforce Business Analyst Level: IC4 Location: Pune, India (once a week onsite) Length:...


  • Pune, India Insight Global Full time

    THIS IS A SALESFORCE ROLE. Accepting Salesforce Developer & Admin Certification level. **Looking for a Senior Salesforce Business Analyst with a Developer background! This is a senior level role, non-negotiable. Please see job requirements before applying. Title: Senior Salesforce Business Analyst Level: IC4 Location: Pune, India (once a week...