Business Analyst

4 weeks ago


Pune, India Blue Silicon Infotech Private Limited Full time

Job Summary :


We are looking for a skilled and experienced ServiceNow CSM Business Analyst with over 2 years of experience in the Customer Service Management module, overall experience should be 5 plus year as BA.


The ideal candidate will possess strong analytical skills, excellent communication abilities, and a proven track record of successfully managing diverse will play a key role in gathering business requirements, coordinating User Acceptance Testing (UAT), conducting training sessions for end users, and supporting organizational change management efforts.


Key Responsibilities :


- Act as the subject matter expert (SME) for the ServiceNow Customer Service Management (CSM) module.


- Gather, analyze, and document business requirements from various stakeholders to design effective ServiceNow CSM solutions.


- Translate business requirements into functional specifications and ensure alignment with overall business objectives.


- Coordinate and lead User Acceptance Testing (UAT), ensuring the successful delivery of ServiceNow CSM features and functionalities.


- Deliver training sessions and workshops to end users to ensure seamless adoption and utilization of the ServiceNow CSM module.


- Facilitate and support organizational change management processes related to the implementation of ServiceNow CSM.


- Collaborate with cross-functional teams, including IT, customer support, project managers, and external vendors, to ensure smooth project execution.


- Identify and implement best practices to optimize the performance and functionality of the ServiceNow CSM module.


- Provide ongoing support and troubleshooting assistance for any issues related to ServiceNow CSM.

(ref:hirist.tech)

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