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Senior Business Analyst

2 months ago

pune, India Insight Global Full time

THIS IS A SALESFORCE ROLE.
Accepting Salesforce Developer & Admin Certification level.
**Looking for a Senior Salesforce Business Analyst with a Developer background
This is a senior level role, non-negotiable. Please see job requirements before applying.
Title: Senior Salesforce Business Analyst
Level: IC4
Location: Pune, India (once a week onsite)
Length: 6-month contract-to-hire

Position Summary
Client is looking for an experienced Salesforce Business Analyst to join our dynamic and innovative team. We are looking for an individual who is passionate about Salesforce and has a great track record of success in helping to drive business objectives. The ideal candidate will have a deep understanding of Salesforce and its potential to enhance operational efficiency and improve user experience.
Additionally, this role will work closely with product owners, software developers, and business stakeholders to help drive business objectives, troubleshoot and solve complex problems.

Responsibilities
· Contribute to technology projects and initiatives that support, expand, and manage our global technology capabilities.
· Experience designing and supporting large-scale, technically complex solutions on the Salesforce platform.
· Collaborate with product owners, software developers, business users, and stakeholders to elicit and document requirements, analyze solutions, and ensure they meet business needs. Ensure project deliverables align with business requirements.
· Define, gather, and consolidate user stories identified during release planning.
· Configure Salesforce and deliver out-of-box solutions (declarative solutions e.g. flows, non-apex functionality; but can understand apex as needed).
· Support and foster the Agile development methodology
· Define Definition of Ready, Definition of Done and how your work fits into those definitions
· Ensure accurate and comprehensive documentation of systems, their respective integration dependencies as well as system/software dependencies

Skills & Experience
· 6+ years of relevant work experience at a high-growth, technology organization, preferably cloud-based (SaaS) product delivery
· 5+ years of experience as a business analyst providing technical support for Salesforce CRM
· Comprehensive Salesforce product knowledge and hands-on administration experience with Sales and Service Cloud
· Salesforce Certified Advanced Administrator and Salesforce Certified Business Analyst
· Experience leveraging Salesforce to empower sales and operational excellence
· Experience eliciting and interpreting business and user requirements and providing IT solutions in a Business Analyst role
· Demonstrated analytical skills breaking down system and process problems and ability to partner with business users on recommend solutions
· Experience conducting and leading business requirement gathering sessions, decomposing abstract ideas into details, and identifying and communicating risks
· Demonstrated experience in working within an Agile team in a fast paced, technically challenging environment
· Excellent organizational, problem solving, troubleshooting, time management, oral and written communication skills