Senior Utility Business Analyst

1 day ago


Pune, Maharashtra, India Tekgeminus Full time
Job Title: Senior Utility Business Analyst

About Us:
Tekgeminus is a leading provider of innovative solutions for the utility industry. Our team of experts helps clients optimize their customer care and billing operations.

Salary: $120,000 - $150,000 per annum (dependent on experience)

Job Description:
We are seeking an experienced Senior Utility Business Analyst to join our team in Pune. The successful candidate will work closely with clients and stakeholders to understand business processes and requirements related to customer care and billing operations.

Key Responsibilities:
  • Collaborate with clients and stakeholders to understand business processes and requirements related to customer care and billing operations.
  • Translate business needs into functional requirements and system configurations.
Configuration and Implementation:
  • Configure Oracle CC&B to meet business requirements, including rates, billing cycles, meter configurations, payments, adjustments, and workflows.
  • Lead or participate in the implementation of new Oracle CC&B solutions, upgrades, or system enhancements.
Testing and Quality Assurance:
  • Develop and execute test plans and cases for functional, integration, and user acceptance testing (UAT).
  • Identify and resolve issues during the testing phases.
Training and Support:
  • Provide end-user training and support to ensure smooth adoption of Oracle CC&B functionalities.
  • Act as a liaison between technical teams and business users to address and resolve system-related issues.
Documentation:
  • Create and maintain detailed documentation, including functional specifications, user manuals, and training materials.
Consultation and Best Practices:
  • Advise clients on industry best practices and Oracle CC&B features to optimize customer care and billing operations.
  • Proactively identify opportunities to improve efficiency and system functionality.
Required Skills and Qualifications:
  • Hands-on experience in Oracle CC&B implementation, configuration, or support.
  • Strong understanding of utility industry processes, including billing, meter-to-cash, customer service, and payments.
  • Proficiency in Oracle CC&B modules and their configuration capabilities.
  • Familiarity with Oracle Utilities Application Framework (OUAF).
  • Strong problem-solving skills to address functional and system issues effectively.
  • Ability to analyze and map business processes to CC&B functionalities.


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