ServiceNow business analyst

2 months ago

pune, India Luxoft Full time

Project Description:

  • Security is a global organization within Group Technology Infrastructure and Security Engineering. Our services focus on identity management for users, access management for applications and infrastructure, directories, detecting/preventing measures for cyber threats, and exchanging/storing data securely. We provide consolidated and reliable security services that implement secure design principles, and create best-fit solutions.
  • Our team is global, diverse and collaborative as we work across organizations to keep our technology, applications and the businesses they support secure.
  • Project is to configure and implement the Vulnerability Response Module from ServiceNow in organization to enable end-to-end process for Infrastructure Vulnerability Management

Responsibilities:

  • • engage with colleagues at all levels to meet business requirements
  • • translate business requirements into technical documentation
  • • collaborate with technologists to drive delivery
  • • conduct as-is and to-be impact analysis
  • • contribute to reduction of all security and operational risks, in line with policies and standards
  • • identify opportunities to improve our processes, tools and reports

Mandatory Skills Description:

  • • Ideally 5 years of experience in applying business analysis techniques, preferably in IT Security (Vulnerability/Patch Management area preferred).
  • • Knowledge of ServiceNow ( in terms of business requirements)
  • • Experience managing Business and Technical Requirements from initiation to final implementation
  • • Experience with data analysis - proficiency with Excel is a must, experience with dedicated tools is a plus.
  • • Experience with Business Process analysis (documentation of as-is and to-be processes, process improvement).
  • • Ability to work independently on assigned tasks and driving them from start to completion.
  • • Ability to challenge and propose possible improvements (in various areas, e.g. process, reporting)
  • • Ability to explain complex concepts in a clear and concise manner
  • • Use to work with stakeholders on different levels of the organization, including managers
  • • Use to work in a demanding and variable environment
  • • Excellent written and verbal communication skills
  • • Fluent in English

Nice-to-Have Skills Description:

  • Power BI

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