Customer Relationship Management Manager

3 weeks ago


madhya pradesh, India SpeedBirdServices - Medical Billing Company Full time

Job Title: Customer Relationship Manager (CRM) – Medical Billing) Department: Client Relations / Operations Location: Indore, MP. Shift: Multiple Shifts Available Reports To: Manager / Operations Head Summary: We are looking for a Customer Relationship Manager to build and maintain strong relationships with our clients in the medical billing and healthcare services domain. The ideal candidate will act as a bridge between clients and internal teams, ensuring clear communication, timely issue resolution, and overall client satisfaction. Key Responsibilities: Client Communication & Coordination: Act as the primary point of contact for assigned clients. Respond to queries and ensure timely updates. Issue Resolution: Coordinate with internal billing, AR, and technical teams to resolve client concerns efficiently. Account Management: Track client performance, billing status, deliverables, and escalations. Reporting: Share weekly/monthly performance reports with clients using Excel/CRM dashboards. Retention & Satisfaction: Conduct regular follow-ups and feedback calls to ensure long-term client engagement. Process Improvement: Identify opportunities to improve service delivery and client experience.



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