Student Support Executive

2 days ago

Bhopal, India Toprankers Ed-Tech Solutions Pvt. Ltd. Full time

Job Title: Student Support Executive

Location: MP Nagar, Bhopal
Work Mode: Work from Office
Timings: 12 PM - 9 PM

Job Summary:

We are looking for a dedicated and proactive Student Support Executive to join our team at Toprankers, Bhopal. The ideal candidate will be responsible for assisting students with their inquiries, providing timely solutions, and ensuring a smooth and positive experience for students throughout their journey with us.

Key Responsibilities:

  • Assist students with their queries regarding course offerings, registration, and exams.
  • Provide guidance on account-related issues, payment processes, and technical support.
  • Maintain accurate records of student interactions and ensure follow-up.
  • Offer timely and effective resolution of student complaints and concerns.
  • Coordinate with other departments to ensure student satisfaction.
  • Help students with platform navigation and accessing study materials.
  • Ensure students are aware of relevant updates, events, and deadlines.

Requirements:

  • Good communication skills (both written and verbal).
  • Good understanding of MS Excel.
  • Ability to handle multiple tasks and work in a fast-paced environment.
  • Previous experience in customer service or student support is a plus.
  • Proficiency in using CRM systems or customer support tools is a plus.

Job Types: Full-time, Permanent

Pay: Up to ₹25,000.00 per month

Benefits:

  • Cell phone reimbursement
  • Health insurance
  • Paid sick time
  • Paid time off
  • Provident Fund

Application Question(s):

  • Are you comfortable with the shift timings (12 PM - 9 PM)?
  • If Working, what is your current salary in LPA?

Experience:

  • total work: 1 year (Preferred)
  • Customer support: 1 year (Preferred)

Language:

  • English (Required)

Work Location: In person

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