Experience Leader

2 days ago

Bhopal, Madhya Pradesh, India beBeeCustomer Full time ₹ 60,00,000 - ₹ 1,20,00,000
Role Overview

As a key member of our team, you will play a vital role in shaping the student experience.

We are seeking an experienced leader to oversee and support the day-to-day functioning of our student support team.

The ideal candidate will be responsible for creating and implementing communication strategies to improve student interactions and engagement.

  • Streamline communication processes to ensure students receive timely and accurate assistance.
  • Mentor and guide support executives to ensure alignment with organizational goals.
  • Develop processes to enhance support quality, reduce resolution time, and improve consistency across channels.

Key responsibilities include:

  1. Oversee the day-to-day functioning of the student support team.
  2. Implement communication strategies to improve student interactions and engagement.
  3. Collaborate with cross-functional teams to relay feedback and enhance the student experience.
  4. Identify recurring queries or friction points and develop long-term solutions.

The ideal candidate has 4+ years of experience in handling a team of support executives or customer service representatives.

They must have excellent written and verbal communication skills, strong interpersonal abilities, and a student-first approach.

The ability to think process-wise and contribute to strategy while staying hands-on with execution is essential for this role.

Requirements

Minimum 4 years of experience in handling a team of support executives or customer service representatives.

Excellent written and verbal communication skills.

Strong interpersonal abilities.

Student-first approach.

Benefits

Opportunity to work with a dynamic and growing organization.

Chance to make a meaningful impact on the student experience.

Collaborative and supportive work environment.

About Us

At our organization, we are dedicated to providing personalized learning experiences that unlock every learner's true potential.

We strive to empower students with best-in-class educators and a tech-driven ecosystem.

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