
Client Relationship Executive
3 weeks ago
Profile Summary
We are looking for a
Client Relationship Executive
to strengthen and manage client relationships by ensuring consistent communication, client satisfaction, and effective issue resolution. This role focuses on retaining existing clients, providing top-notch service, and driving more business opportunities from ongoing partnerships.
Key Roles & Responsibilities
- Build and nurture long-term relationships with existing clients through regular communication and engagement.
- Acquire new clients via direct contact, referrals, and word-of-mouth networking.
- Negotiate with clients to secure mutually beneficial terms and pricing.
- Conduct
quality assurance
on delivered documents including research articles, review articles, and books. - Keep clients updated about the latest services, offerings, and business opportunities.
- Lead and manage a team of representatives providing customer support.
- Troubleshoot client concerns and provide effective, timely solutions.
Required Knowledge & Skills
- Education:
Graduate or Postgraduate in any field. - Experience:
Freshers and experienced candidates are welcome. - Knowledge of
research theses, journals, and academic publishing
is an added advantage. - Strong written & verbal communication skills.
- Excellent interpersonal and problem-solving abilities.
- Research and development skills.
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