Client Relationship Executive

1 day ago


Gurugram, India MIKKY PUBLICATION SERVICES PRIVATE LIMITED Full time

Profile Summary

We are looking for a
Client Relationship Executive
to strengthen and manage client relationships by ensuring consistent communication, client satisfaction, and effective issue resolution. This role focuses on retaining existing clients, providing top-notch service, and driving more business opportunities from ongoing partnerships.

Key Roles & Responsibilities

  • Build and nurture long-term relationships with existing clients through regular communication and engagement.
  • Acquire new clients via direct contact, referrals, and word-of-mouth networking.
  • Negotiate with clients to secure mutually beneficial terms and pricing.
  • Conduct
    quality assurance
    on delivered documents including research articles, review articles, and books.
  • Keep clients updated about the latest services, offerings, and business opportunities.
  • Lead and manage a team of representatives providing customer support.
  • Troubleshoot client concerns and provide effective, timely solutions.

Required Knowledge & Skills

  • Education:
    Graduate or Postgraduate in any field.
  • Experience:
    Freshers and experienced candidates are welcome.
  • Knowledge of
    research theses, journals, and academic publishing
    is an added advantage.
  • Strong written & verbal communication skills.
  • Excellent interpersonal and problem-solving abilities.
  • Research and development skills.


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