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Fresher - Client Relationship Executive

2 weeks ago

Gurugram Haryana, India IJRDO Journal Full time

**Position Title**: Client Relationship Executive

**Location**: Gurugram and Panchkula

**Reporting To**: Department Head

**Profile Summary**

The main goal of this role is to maintain and manage the strong relationship with clients, communicate regularly with client and update about ongoing services to ensure satisfaction and resolve issues promptly. Responsible for retention of the existing clients and to get more business from them.

**Key Roles and Responsibilities**
- Procuring existing clients through direct contact and word-of-mouth.
- Negotiating with clients to secure the most attractive prices.
- Conducting quality assurance on all produced documents including research articles, review articles, books, etc.
- Keeping the clients updated about the latest services.
- Managing a team of representatives offering customer support.
- Understanding the customer's problem and troubleshooting it with an optimal and effective solution.

**Knowledge**
- Education: Science background or any related field
- Experience: Fresher or Experience
- Knowledge of Research thesis or journals

**Skills**
- Excellent communication (written & verbal)
- Interpersonal and problem-solving skills
- Research and Development skills

**Attitude**
- Adaptive to challenging environment
- Proactive, results-oriented and organized
- Willingness to collaborate and coordinate with different departments and team members

**Others / Perks**
- Young and vibrant team
- Fast paced and growth minded culture
- Networking opportunity
- Professional growth and recognition

**Stakeholders**
- Internal: Client Relationship Team and Editorial Team.
- External: Clients

**Salary**: ₹20,000.00 - ₹23,000.00 per month

**Benefits**:

- Paid time off

Schedule:

- Day shift
- Fixed shift

Work Location: In person

**Speak with the employer**

+91 9871178723