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Client Relationship Executive

3 weeks ago

Gurugram Haryana, India Heine Corporation Full time

**Job Title**: Customer Relationship Executive (India)

**Location**: Gurgaon

**Job Type**: Full-Time

**About Us**:
Bonhoeffer Machines is a leading provider of agricultural machinery, expanding its presence in India. With a new Power Tillers Division and a global vision, we aim to strengthen our customer engagement and service excellence in the Indian market.

**Job Overview**:
We are seeking two **Customer Relationship Executives** to join our team and support our Indian business operations. The role involves building strong relationships with customers, ensuring satisfaction, and aligning with the best practices learned from the ASMP program.

**Key Responsibilities**:

- Handle customer queries, concerns, and feedback professionally and efficiently.
- Build and maintain strong relationships with existing and potential customers.
- Assist in resolving customer issues and provide after-sales support.
- Collaborate with internal teams to ensure customer requirements are met.
- Maintain accurate records of customer interactions and transactions.
- Provide insights to improve customer experience and business operations.
- Conduct follow-ups with customers to ensure high satisfaction levels.

**Required Qualifications & Skills**:

- Bachelor’s degree in Business Administration, Marketing, or a related field.
- **Proficiency in English and Hindi is mandatory.**:

- Fluency in any other regional Indian language (preferably a South Indian language) is an added advantage.
- 1-3 years of experience in customer service, relationship management, or a similar role.
- Strong communication and interpersonal skills.
- Ability to handle customer concerns with patience and professionalism.
- Familiarity with CRM software and customer management tools is preferred.
- Self-motivated, proactive, and problem-solving mindset.

**Why Join Us?**
- Opportunity to work with a growing global brand.
- Professional development and learning opportunities.
- A collaborative and dynamic work environment.

Pay: ₹15,000.00 - ₹30,000.00 per month

Schedule:

- Day shift
- Monday to Friday

Application Question(s):

- What is your current CTC?
- What is your Expected CTC?
- How soon will you be able to Join us?
- How many years of experience do you have as Client Relationship Executive/

**Language**:

- English (preferred)

Work Location: In person