Client Relationship Executive

6 days ago

Gurugram Haryana, India AK Global Management Services Full time

**Job Title**: Client Relationship Executive (CRE)
**Location**: Sector 49, Gurgaon

**Job Type**: Full time, permanent

**Job Summary**:
**Key Responsibilities**:

- Serve as the primary liaison between the company and assigned clients.
- Build and maintain strong, long-lasting client relationships through regular communication and personalized support.
- Understand client needs and objectives to proactively offer solutions and ensure service satisfaction.
- Coordinate with internal teams to ensure timely and successful delivery of products/services according to client requirements.
- Address client concerns promptly and professionally, escalating issues when necessary.
- Monitor client account activity, usage, and satisfaction to identify risks or growth opportunities.
- Assist in upselling and cross-selling services to existing clients.
- Maintain detailed and organized records of client interactions and communications in CRM tools.
- Collect feedback and insights to help improve service offerings and client experience.

**Qualifications and Skills**:

- Bachelor’s degree in Business Administration, Marketing, Communications, or a related field.
- 1-3 years of experience in a client-facing role (client relationship, account management, or customer service).
- Excellent verbal and written communication skills.
- Strong interpersonal skills and a customer-centric attitude.
- Ability to multitask, manage priorities, and handle pressure in a fast-paced environment.
- Problem-solving mindset with attention to detail.

**Job Types**: Full-time, Permanent

Pay: ₹18,000.00 - ₹25,000.00 per month

**Benefits**:

- Health insurance
- Provident Fund

Schedule:

- Day shift
- Morning shift

Supplemental Pay:

- Performance bonus
- Yearly bonus

**Experience**:

- Inside sales: 1 year (preferred)
- Telecommunication: 1 year (preferred)

**Language**:

- English (required)

**Location**:

- Gurugram, Haryana (required)

Work Location: In person

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