▷ Only 24h Left: General Manager

3 weeks ago

Delhi, India Travesla Full time
General Manager – Sales & Operations, Gurugram

Company Overview:

Travesla is a forward-thinking airline representation and marketing firm that utilizes innovative Phygital solutions to enhance airlines' ROI, even within budget constraints.

Role Overview:

We are seeking a full-time remote General Manager – Sales & Operations. This role involves overseeing daily operations, streamlining processes, and ensuring organizational goals are met. The successful candidate will work collaboratively with cross-functional teams, spearhead strategic initiatives, and enhance operational efficiencies.

Reporting Structure:

This position reports directly to the Founder & CEO.

Ideal Candidate Profile:

Candidates should possess a background in sales or program management, with at least 10 years of relevant experience. A deep understanding of the travel and aviation sectors is essential. Experience in supplier management and airline partnerships is advantageous, as is familiarity with hospitality organizations.

Key Responsibilities:

Customer Success Management:

- Lead, mentor, and develop the Customer Success team to drive client satisfaction, retention, and revenue growth.- Define and refine the customer journey to align with business objectives and product usage.- Cultivate and maintain executive-level client relationships, managing escalations and identifying growth opportunities.- Enhance customer lifetime value through increased product adoption and satisfaction.- Advocate for customer interests internally, promoting a customer-centric culture across the organization.- Formulate strategies to minimize churn, boost upselling opportunities, and cultivate customer advocates.

Leadership & Strategy:

- Provide transformational leadership to foster a culture of excellence and continuous improvement within Customer Success and Delivery teams.- Design and scale Customer Success and Delivery functions to support the company’s growth trajectory.- Collaborate with the Sales team to identify upselling, cross-selling, and revenue expansion opportunities within existing accounts.

Program Management:

- Oversee various client programs for sales/service operations from initiation to completion, ensuring alignment with business goals.- Manage the complete project lifecycle including planning, execution, monitoring, and evaluation.

Vendor and Contract Management:

- Develop relationships with external vendors and service providers while negotiating contracts that meet quality standards and cost-efficiency. Regularly assess vendor performance.

Key Skills & Competencies:

- Demonstrated success in leading Customer Success or Delivery functions in the travel or hospitality industry.- Strong strategic vision for enhancing customer experience and service excellence.- Exceptional communication skills with the ability to engage both technical and business stakeholders.- Analytical mindset capable of translating data into actionable insights for customer success.- Empathetic problem-solver with a strong customer-first approach.- Ability to thrive in a fast-paced environment while maintaining attention to detail.

Qualifications & Experience:

- 10+ years of leadership experience in Customer Success, Delivery, or related areas within the travel or hospitality sectors.- Proven track record of managing end-to-end client delivery while ensuring high levels of satisfaction.- Strong business acumen with the ability to align solutions with client needs.- Experience in building and scaling teams and processes to achieve business objectives.

What We Offer:

- Competitive compensation package including performance-based incentives and ESOP options.- Opportunity to work with cutting-edge AI technology and innovative solutions.- A chance to influence Travesla's customer success strategies as part of a rapidly growing organization.

If you love providing great customer service and improving operations, we invite you to apply.

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