▷ (Only 24h Left) Manager - Auto Claims

3 days ago

Delhi, India TATA AIG General Insurance Company Limited Full time
Tata AIG General Insurance Company Limited is a joint venture between Tata Group and American International Group (AIG). Since its set-up in 2001, the Company has grown strongly to emerge as the preferred private general insurance company in India with several pioneering firsts to its credit. Driven by a mission to create better tomorrows for Customers by delivering trustworthy and innovative risk solutions, Tata AIG’s broad portfolio of protection covers are backed by years of professional expertise in product offerings, exceptional service capabilities and seamless claims process management.

We are currently seeking passionate individuals who are eager to make a meaningful impact in the world of insurance. If you’re looking for a rewarding career that combines cutting-edge technology, customer-centric solutions, and a commitment to excellence, you have come to the right place. Explore our exciting opportunity below and be part of an organization that is shaping the future of insurance.

Job Title: Manager - Auto Claims

Location: Bengaluru

Job Description:

Role and Responsibilities:

This role required to reach workshop and find out the documents, damages happened to the vehicle and distribute the benefits according to the vehicle segment; Negotiate with the dealers to reduce the cost. Finalizing And examining the claims benefits of customer in order to create satisfactory bridge between organization and customer.

- Closing Ratio/Minimize cost : Negotiate with dealers ; Avoid cost wastage in workshops; Regular training of claims policies ; Faster settlements- Re-open ratio/Segmentation of vehicles: Separating the Claims according to Vehicles and minimizing the expenses- Repair claims: Timely follow up with agent; visit the workshop within 48hrs of receiving the claim and follow up within 2days.- Maintain the Hygiene/TAT(Total Around Time) : Proper evaluation on customer claims ; Claims should be closed within defined TAT (i.e.; Approval or rejection)- Sort out claims related issues according to Regulations.- Policy Compliance: Ensure that the claims process adheres to the insurance company's policies and guidelines.- Customer Service: Communicate with policyholders, repair shops, and other relevant stakeholders to provide updates, explain assessment findings, and address any queries or concerns.- Compliance with Regulations: Ensure compliance with local, state, and national regulations regarding motor vehicle assessments, repairs, and insurance claim processes.- Negotiation Skills: Engage in negotiations with repair shops, policyholders, and other involved parties to reach mutually agreeable settlements.- Fraud Detection: Detect and report any suspected cases of fraud or misrepresentation during the assessment process and work closely with the investigation team to gather evidence if necessary.

Qualifications:

To excel in this position, you should possess:

Qualification: Diploma in Automobile/Mechanical (10+2+3) or BE in Automobile/Mechanical

Experience: 2-4 years experience in any of the automobile workshop specially in body shop or in an insurance company in motor claims dept.

How to Apply:

If you are excited to be part of a team dedicated to innovation and excellence, please submit your resume to / We look forward to reviewing your application and welcoming you to Tata AIG, where your skills and ambitions can thrive.

Tata AIG is an equal opportunity employer, and we encourage candidates from all backgrounds to apply for this role.

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