ITSM Business Analyst

2 months ago


Bengaluru, India Corporate Resources Full time
Job Description

Guide and supports ITSM (IT Service Management) process and/or service implementation for designated ITSM initiatives by documenting process and/or service requirements and acceptance criteria from process owners and key stakeholders.Assists in the preparation of release notes, training materials, and documentation in appropriate repositories.

Collaborates with IT functions to develop and implement performance metrics and measurement tools.

Guides and supports ITSM process and/or service improvement efforts for designated initiatives by cultivating strong collaborative working relationships with cross-functional teams on process improvement projects.

Assisting in developing standard IT configuration management methodology

Supports the Configuration manager in the development of CMDB policy, processes, and knowledge base

Works with the Configuration manager, to improve CI data integrity regarding classes, naming conventions, attributes, data sources, and relationships

IndustryFMCG / Foods / BeverageFunctional AreaSales, Retail, Business DevelopmentJob RoleSales / BD ManagerJob TypePermanentQualification

UG QualificationAny Graduate - Any SpecializationPG QualificationAny Post Graduate - Any SpecializationDoctorateDoctorate Not Required - NoneDesired Candidate Profile

Please refer to the Job description above
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