ITSM Business Analyst
2 months ago
Guide and supports ITSM (IT Service Management) process and/or service implementation for designated ITSM initiatives by documenting process and/or service requirements and acceptance criteria from process owners and key stakeholders.Assists in the preparation of release notes, training materials, and documentation in appropriate repositories.
Collaborates with IT functions to develop and implement performance metrics and measurement tools.
Guides and supports ITSM process and/or service improvement efforts for designated initiatives by cultivating strong collaborative working relationships with cross-functional teams on process improvement projects.
Assisting in developing standard IT configuration management methodology
Supports the Configuration manager in the development of CMDB policy, processes, and knowledge base
Works with the Configuration manager, to improve CI data integrity regarding classes, naming conventions, attributes, data sources, and relationships
IndustryFMCG / Foods / BeverageFunctional AreaSales, Retail, Business DevelopmentJob RoleSales / BD ManagerJob TypePermanentQualification
UG QualificationAny Graduate - Any SpecializationPG QualificationAny Post Graduate - Any SpecializationDoctorateDoctorate Not Required - NoneDesired Candidate Profile
Please refer to the Job description above
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ITSM Analyst
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ITSM Business Analyst
2 weeks ago
Bengaluru, Karnataka, India Corporate Resources Full timeJob Description Guide and supports ITSM (IT Service Management) process and/or service implementation for designated ITSM initiatives by documenting process and/or service requirements and acceptance criteria from process owners and key stakeholders. Assists in the preparation of release notes, training materials, and documentation in appropriate...
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QlikSense Developer
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ITSM Business Consultant
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ServiceNow ITSM Integration developer
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Technical Lead
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