ITSM Business Consultant

7 days ago


Bengaluru, Karnataka, India Saasvaap techies pvt lmd Full time

Position Overview :
We are seeking a Business Consultant with experience in Business Process Consulting (BPC), specifically within IT Service Management (ITSM).

The ideal candidate will possess a minimum of 4 years of experience, demonstrating expertise in analyzing, designing, and optimizing ITSM processes to drive business value.


Qualifications :

  • Minimum of 4 years of experience in Business Process Consulting, with exposure to IT Service Management.
  • Proven track record of analyzing, designing, and optimizing ITSM processes to enhance operational efficiency.
  • Strong understanding of ITSM frameworks such as ITIL, COBIT, or ISO 20000.
  • Experience working with ITSM tools and platforms, such as ServiceNow, BMC Remedy, or JIRA Service Desk.
  • Excellent communication and presentation skills with the ability to engage stakeholders at all levels.
  • Ability to work independently and collaboratively in a team environment.
  • Relevant certifications in ITSM, business analysis, or project management are a plus.

Responsibilities :

  • Collaborate with clients to understand their business objectives and ITSM requirements.
  • Conduct comprehensive assessments of existing ITSM processes, identifying areas for improvement and optimization.
  • Design and document ITSM workflows, policies, and procedures tailored to client needs.
  • Provide expert guidance on ITSM best practices, industry standards, and regulatory requirements.
  • Support the implementation of ITSM solutions, ensuring alignment with business goals and objectives.
  • Conduct stakeholder workshops, training sessions, and knowledge transfer sessions as required.
  • Assist in the development of business cases, project plans, and ROI analysis for ITSM initiatives.
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