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ServiceNow ITSM and HRSD
7 days ago
Job Title:
ITSM and HRSD Specialist for System UpgradeJob Summary:
We are seeking a highly experienced ITSM and HRSD Specialist to lead the upgrade and migration from the Utah Module to the Washington Module.
The ideal candidate will have a minimum of 4-5 years of relevant experience and a strong background in IT Service Management (ITSM) and Human Resources Service Delivery (HRSD) modules.
The role involves managing the end-to-end upgrade process, ensuring seamless transition, and optimizing system performance post-migration.Key Responsibilities:
Lead the upgrade and migration project from Utah Module to Washington Module, ensuring all processes are followed and documented.
Collaborate with stakeholders to understand and analyze requirements, translating them into technical specifications and solutions.
Perform system assessments and health checks to identify potential risks and issues prior to migration.
Develop and execute detailed project plans, timelines, and risk mitigation strategies for the upgrade.
Configure and customize the ITSM and HRSD modules to meet business requirements and enhance system functionality.
Conduct comprehensive testing, including unit, integration, and user acceptance testing, to ensure system stability and performance.
Provide post-upgrade support, troubleshooting issues, and implementing necessary fixes and optimizations.
Train and mentor junior team members on best practices and system functionalities.
Stay updated with the latest trends and updates in ITSM and HRSD modules to continually improve processes and system performance.
Qualifications:
Minimum of 4-5 years of experience in system upgrades and migrations, specifically within ITSM and HRSD modules.
Proven experience with ITSM and HRSD, with a deep understanding of their functionalities and best practices.
Strong project management skills, with the ability to manage multiple tasks and projects simultaneously.
Excellent problem-solving skills, with the ability to identify and resolve complex technical issues.
Effective communication skills, with the ability to articulate technical concepts to non-technical stakeholders.
Experience with ServiceNow or similar platforms is highly desirable.
Relevant certifications in ITSM and HRSD are a plus.
Skills and Competencies:
Expertise in system upgrade and migration methodologies.
Proficiency in configuring and customizing ITSM and HRSD modules.
Strong analytical skills and attention to detail.
Ability to work independently as well as collaboratively in a team environment.
Strong organizational skills and the ability to meet deadlines.
Preferred
Qualifications:
Experience with ServiceNow platform.
ITIL certification or similar credentials.
Bachelor's degree in Information Technology, Computer Science, or a related field.
Working Conditions:
This is a full-time position with a competitive salary and benefits package.
The role may require occasional travel and flexibility in working hours to meet project deadlines.
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