ITSM Transition Specialist

1 week ago

Bengaluru, Karnataka, India Lenovo Full time
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Responsibilities:
Lead the planning and execution of ITSM system transitions, including project planning, stakeholder engagement, and risk management. Develop and maintain project schedules, budgets, and resource plans. Work collaboratively with other IT teams to ensure that IT services are transitioned effectively and efficiently. Develop and maintain transition plans, including communication plans, training plans, and post-transition support plans.

Work with stakeholders to develop fully documented business and service management processes aligned to ITIL best practice Analyze data and metrics to identify trends and areas for service improvement during transitions.

Monitor service levels during transitions to ensure that all SLAs are met or exceeded. Provide guidance and support to other IT teams on ITSM processes and procedures during transitions. Utilize process mapping methodologies and tools to design, analyze, and improve ITSM processes. Maintain a thorough understanding of industry best practices and emerging trends in ITSM transitions.

Required Skills/Knowledge:
Demonstrated experience acting as the liaison between business and IT stakeholders with communication skills to speak appropriately to both parties (translating technology to the business and vice versa)


Experience in full life-cycle project development including requirements, design, development, testing and roll-out Demonstrated experience in analyzing a business issue and developing a future state recommendation Strong Project Management skills; expert in organizing, planning and executing large-scale projects from start through implementation; Ability to analyze project needs and determine resources needed to meet objectives Excellent communication, organizational, leadership, time management, and solution-oriented skills Highly developed skills in using MS Office Suite applications including: Project Visio Understand and Create Process Flows (Swim lanes, flowcharts) Understand and Create Technical Diagrams Excel Import from different sources of data Data Analysis using charts, pivot tables, filters and rules Knowledge of basic to advanced Excel functions Ability to set agendas and facilitate meetings, while focusing in on critical path discussion topics and necessary decisions Strong negotiation ability and attention to detail Strong understanding of Transition Management principles, procedures and best practices Strong customer focus and ability to manage customer expectations Excellent oral and written communication skills, as well as the ability to present and explain technical and business information to executive stakeholders Strong teamwork and interpersonal skills Worked with customers to develop solutions to complex business problems Experience working with vendors Multi-tasking and time-management skills, with the ability to prioritize tasks.

Highly organized and detail-oriented.

Excellent analytical and problem-solving skills

Ability to work independently with little supervision Ability to work in a virtual team which may work across distance (remote), cultures and time zones, in a matrix with multiple reporting lines Ability to travel up to 50% (no travel during COVID) 5-8 years of progressive broad-based information technology and business experience A Bachelor's degree in Computer Science, Business Administration, Engineering or related discipline with an information technology focus (Master's degree highly desirable) External project management certification such as PMP from PMI or other project management certification is preferred ITIL Foundation Certified is a Plus SSG Hiring

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