ITSM Analyst

6 days ago


Bengaluru, India KaamPe Job Solutions Pvt Ltd Full time

Job Description :


- Evaluating business processes, anticipating requirements, uncovering areas for improvement, and developing and implementing solutions.


- Leading ongoing reviews of business processes and developing optimization strategies.


- Staying up-to-date on the latest process and IT advancements to automate and modernize systems.


- Conducting meetings and presentations to share ideas and findings.


- Performing requirements analysis.


- Documenting and communicating the results of your efforts.


- Effectively communicating your insights and plans to cross-functional team members and management.


- Gathering critical information from meetings with various stakeholders and producing useful reports.


- Working closely with clients, technicians, and managerial staff.


- Providing leadership, training, coaching, and guidance to junior staff.


- Allocating resources and maintaining cost efficiency.


- Ensuring solutions meet business needs and requirements.


- Performing user acceptance testing.


- Managing projects, developing project plans, and monitoring performance.


- Updating, implementing, and maintaining procedures.


- Prioritizing initiatives based on business needs and requirements.


- Serving as a liaison between stakeholders and users.


- Managing competing resources and priorities.


- Monitoring deliverables and ensuring timely completion of projects.


- SISC ITSM Analyst, ITSM team to join the Global Information Security Department.


This position will report to the Senior Manager, ITSM and be responsible for establishing and maintaining requested process and assigned works from GISD processes, as a key part of the of the Global Security Incident Response Team (GSIRT).


This position may require occasional domestic travel a few times a year for meetings or training

(ref:hirist.tech)

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