Senior ServiceNow Analyst

3 weeks ago

Bengaluru, India HNM Solutions Full time

Note: Immediate joiner

Role: Sr. Service Now Analyst

Location: @Banaglore and Chennai, India

Total Experience: 4 to 7 years

Mandatory: ITOM ITSM HRSD

Certification: CIS in any of the above ITOM ITSM or are seeking a highly skilled and experienced ITSM - IT Operations Management (ITOM) Integration Resource to join our team. The primary responsibility of this role is to facilitate the integration between IT Service Management (ITSM) and IT Operations Management (ITOM) platforms, particularly focusing on ServiceNow ITOM modules. The ideal candidate should have a strong background in IT service management processes, experience with ITOM tools and technologies, and a proven track record of successful integration projects.

Roles & Responsibilities:

Key Strategy Development: Collaborate with stakeholders to develop integration strategies between ITSM and ITOM platforms. Define integration requirements, objectives, and success criteria. Platform Integration: Design, develop, and implement integrations between ITSM (e.g., ServiceNow) and ITOM platforms (e.g., discovery, event management, orchestration). Utilize integration technologies such as APIs, web services, middleware, and scripting languages. Configuration and Customization: Configure and customize ITOM modules within the ServiceNow platform to align with integration requirements. This includes configuring discovery schedules, probes, sensors, patterns, and event management rules. Data Synchronization: Establish data synchronization mechanisms between ITSM and ITOM platforms to ensure consistency and accuracy of information. Implement data mapping, transformation, and reconciliation processes as needed. Incident and Problem Resolution.

(ref:hirist.tech)

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