Itsm Process Owner

1 week ago

Bengaluru, India SearchEnds Full time

From 10 to 15 year(s) of experience
- ₹ 40-50 Lacs P.A.
- Bangalore/ Bengaluru,Karnataka***

**Job Description**:
**Roles and Responsibilities**

**Key Responsibilities**:

- Develop and maintain ITSM process documentation, including standard operating procedures (SOPs) and work instructions.
- Define and measure process metrics to monitor the effectiveness and efficiency of ITSM processes, identify trends and areas for improvement, and drive continuous improvement efforts.
- Work closely with stakeholders, including business units, IT teams, and vendors, to understand their requirements and ensure that ITSM processes are aligned with business needs.
- Lead and facilitate process improvement initiatives to optimize ITSM processes and increase efficiency and effectiveness.
- Identify and manage risks associated with ITSM processes, including service availability, security, and data protection.
- Collaborate with other IT teams to ensure that ITSM processes are integrated with other IT processes and systems.
- Communicate process changes and updates to stakeholders, including IT teams, business units, and customers.
- Provide training and support to IT teams and other stakeholders on ITSM processes and best practices.
- Manage process improvement initiatives and coordinate with other IT teams to ensure that improvements are implemented successfully.

These responsibilities are crucial for ensuring that ITSM processes are aligned with business needs, meet regulatory requirements, and are continually improving to meet changing business demands.

**Configuration management database** (CMDB)
- Maintain governance with the various CI, product, and/or service owners
- Approves or rejects CMDB requests for new CI selection and attribute determination.
- Partner with the CI owners to ensure the data is kept healthy and liaison with the CI owners to set up Data rules. Ex: IRE, attestation, retirement rules
- Review CMDB Health dashboard for data improvements
- Own, maintain and communicate the Configuration Management process
- Report on CMDB health to stakeholders
- Define and Design Data Model for CMDB in alignment with the CSDM Architecture
- Work with the Application Owners for Service Mapping
- Partner with EIT Data Governance Team to ensure the IT Data Management framework/IT Infra LC/ and Application Management Life cycle processes are established as CMDB is the core/spine of IT Data Management
- Good to have a ServiceNow Certified System Administrator Role so that this person has admin access to the CMDB

**Key requirements - ITSM Process Owner role**:

- Strong knowledge of ITSM frameworks such as ITIL
- Experience in managing ITSM processes such as Incident Management, Change Management, Problem Management, Service Request Management, and Configuration Management, Service Level Management
- Strong communication and interpersonal skills to interact with stakeholders, cross-functional teams, and customers.
- Ability to analyze process metrics, identify trends and areas for improvement, and implement necessary changes to optimize processes.
- Experience in creating and maintaining process documentation, standard operating procedures (SOPs), and work instructions.
- Experience in conducting process audits and ensuring compliance with regulatory requirements.
- Ability to lead and facilitate process improvement initiatives and ensure their successful implementation.
- Knowledge of IT service management tools and systems such as ServiceNow
- Bachelor's degree in Computer Science, Information Technology, or related field, or equivalent work experience.

Role:

- IT Support - Other- Salary:

- 40-50 Lacs P.A.- Industry:

- IT Services & Consulting- Department:

- IT & Information Security- Role Category:

- IT Support- Employment Type:

- Full Time, Permanent- Key Skillscmdb

itsm

Service Level Management

Service Request Management

Process Management

ITIL

change management

configuration management

Process Documentation

servicenow

Problem Management

Incident Management

Standard Operating Procedures

Education- UG:

- B.Tech/B.E. in ComputersCompany Profile
- Search Advisers Services Guj- Search Ends/Search Advisors Services Pvt.ltd.
- Bangalore- Company Info Contact Company:
Search Advisers Services Guj

  • Itsm Process Owner

    1 week ago

    Bengaluru, India SearchEnds Full time

    Hiring for Multinational client of Searchends - From 9 to 14 year(s) of experience - ₹ 25-40 Lacs P.A. - Bangalore/Bengaluru*** **Job Description**: **Position: ITSM Process Owner** **Key Responsibilities**: - Develop and maintain ITSM process documentation, including standard operating procedures (SOPs) and work instructions. - Define and measure...

  • Technical Product Owner

    2 months ago

    Bengaluru, India Kenvue Full time

    Technical Product Owner – ITSMResponsibilities:Responsible for end-to-end ownership for Kenvue GCC Bengaluru ServiceNow ITSM product, including roadmap and vision.Partners with ITSM process owners to deliver of ITSM capabilities to meet the needs of the Technology & Data organization. The selected candidate will accomplish this responsibility through...

  • Technical Product Owner

    2 months ago

    Bengaluru, India Kenvue Full time

    Technical Product Owner – ITSM Responsibilities: Responsible for end-to-end ownership for Kenvue GCC Bengaluru ServiceNow ITSM product, including roadmap and vision. Partners with ITSM process owners to deliver of ITSM capabilities to meet the needs of the Technology & Data organization. The selected candidate will accomplish this responsibility through...

  • IT Service Journey

    2 weeks ago

    Bengaluru, India Unilever Full time

    **JOB TITLE**:IT Service Journey - Process Owner** **LOCATION: UniOps Bangalore** **ABOUT UNILEVER**: Be part of the world’s most successful, purpose-led business. Work with brands that are well-loved around the world, that improve the lives of our consumers and the communities around us. We promote innovation, big and small, to make our business win and...

  • Process Owner-snow

    2 months ago

    Bengaluru, India Koch Business Solutions India Full time

    **Description** **Process Owner Job Description** The KGS Enterprise Service Management (ESM) team is responsible for empowering Koch businesses to deliver effortless and highly valuable services in all shapes and forms via automation, workflows, and data through our primary platform, ServiceNow. Our team continually strives to transform service delivery...

  • Itsm Data Architect

    1 week ago

    Bengaluru, Karnataka, India LSEG (London Stock Exchange Group) Full time

    Summary of the role:The ITSM Architecture & Governance team is responsible for the ITSM roadmap, strategy and operating model.We are a group of SMEs that provide expert guidance and design across a number of key projects, initiatives and run-the-business activities for ITSM processes, data and tooling.The role of ITSM Data Architect, reporting into the ITSM...

  • Process Owner-snow

    2 weeks ago

    Bengaluru, India Julius Montz GmbH Full time

    **Description** **Process Owner Job Description** The KGS Enterprise Service Management (ESM) team is responsible for empowering Koch businesses to deliver effortless and highly valuable services in all shapes and forms via automation, workflows, and data through our primary platform, ServiceNow. Our team continually strives to transform service delivery...

  • Technical Product Owner

    1 week ago

    Bengaluru, Karnataka, India Kenvue Full time

    Technical Product Owner – ITSMResponsibilities:Responsible for end-to-end ownership for Kenvue GCC Bengaluru ServiceNow ITSM product, including roadmap and vision.Partners with ITSM process owners to deliver of ITSM capabilities to meet the needs of the Technology & Data organization. The selected candidate will accomplish this responsibility through...

  • technical product owner

    1 week ago

    Bengaluru, Karnataka, India Kenvue Full time

    TECHNICAL PRODUCT OWNER - ITSM W Description Technical Product Owner – ITSM Responsibilities: Responsible for end-to-end ownership for Kenvue GCC Bengaluru ServiceNow ITSM product, including roadmap and vision. Partners with ITSM process owners to deliver of ITSM capabilities to meet the needs of the Technology & Data organization. The...

  • Process Owner-snow

    1 week ago

    Bengaluru, Karnataka, India Koch Business Solutions India Full time

    DescriptionProcess Owner Job DescriptionThe KGS Enterprise Service Management (ESM) team is responsible for empowering Koch businesses to deliver effortless and highly valuable services in all shapes and forms via automation, workflows, and data through our primary platform, ServiceNow. Our team continually strives to transform service delivery by means of...

  • ITSM Business Analyst

    2 months ago

    Bengaluru, India Corporate Resources Full time

    Job DescriptionGuide and supports ITSM (IT Service Management) process and/or service implementation for designated ITSM initiatives by documenting process and/or service requirements and acceptance criteria from process owners and key stakeholders.Assists in the preparation of release notes, training materials, and documentation in appropriate...

  • Gto Sox/internal Audit Compliance

    2 weeks ago

    Electronic City, Bengaluru, Karnataka, India Broadcom Full time

    Please Note: **Job Description**: Enterprise End-user Services & Experience (EESE) organization of Broadcom Inc Global Technology Organization (GTO) is a technology forward organization constantly scanning the industry for new innovative solutions to implement. The team of highly motivated individuals do not shy away from exploring, testing and introducing...

  • ITSM Business Analyst

    1 week ago

    Bengaluru, Karnataka, India Corporate Resources Full time

    Job Description Guide and supports ITSM (IT Service Management) process and/or service implementation for designated ITSM initiatives by documenting process and/or service requirements and acceptance criteria from process owners and key stakeholders. Assists in the preparation of release notes, training materials, and documentation in appropriate...

  • Itsm Process Architect Intermediate

    2 weeks ago

    Bengaluru, India Hashmap Full time

    **Req ID**:249328 We are currently seeking a ITSM Process Architect Intermediate to join our team in Bangalore, Karnātaka (IN-KA), India (IN). ServiceNow Process Architects bring their deep understanding of system and software architecture to design complex solutions on the ServiceNow platform for our customers. They lead and prescribe clients to best...

  • Itsm Process Architect Intermediate

    2 weeks ago

    Bengaluru, India NTT DATA Full time

    **Req ID**: 249328 We are currently seeking a ITSM Process Architect Intermediate to join our team in Bangalore, Karnātaka (IN-KA), India (IN). ServiceNow Process Architects bring their deep understanding of system and software architecture to design complex solutions on the ServiceNow platform for our customers. They lead and prescribe clients to best...

  • ITSM Process Expert

    3 weeks ago

    Bengaluru, Karnataka, India Cognizant Technology Solutions Full time

    ITSM Process Expert:Design & build next generation best practices aligning with ITIL4 and SIAM process frameworksDesign, build & effectively utilize ITIL4 & SIAM maturity models for customer & organization benefitIdentify gaps. Design & deliver business values for internal & external stakeholdersAdopt Agile, DevOps & other digital frameworks to make the...

  • ITSM Process Expert

    2 months ago

    Bengaluru, Karnataka, India Cognizant Technology Solutions Full time

    ITSM Process Expert:Design & build next generation best practices aligning with ITIL4 and SIAM process frameworksDesign, build & effectively utilize ITIL4 & SIAM maturity models for customer & organization benefitIdentify gaps. Design & deliver business values for internal & external stakeholdersAdopt Agile, DevOps & other digital frameworks to make the...

  • ITSM Business Consultant

    1 week ago

    Bengaluru, Karnataka, India Saasvaap techies pvt lmd Full time

    Position Overview :We are seeking a Business Consultant with experience in Business Process Consulting (BPC), specifically within IT Service Management (ITSM). The ideal candidate will possess a minimum of 4 years of experience, demonstrating expertise in analyzing, designing, and optimizing ITSM processes to drive business value.Qualifications : Minimum of...

  • Itsm Manger

    7 days ago

    Bengaluru, India Ziniosedge Full time

    **Requirements**: - 8+ years of experience in IT service management, service design, or a related role. - Strong understanding of ITSM frameworks (e.g., ITIL) and best practices. - Experience in designing and implementing service management processes, such as incident management, problem management, and change management. - Proficient in using ITSM tools...

  • Process Owner

    1 week ago

    Bengaluru, Karnataka, India Unilever Full time

    JOB TITLE:Process Owner - Experimental Data CaptureLOCATION:Unilever R&D, BangaloreABOUT UNILEVER:Be part of the world's most successful, purpose-led business. Work with brands that are well-loved around the world, that strive to improve the lives of our consumers and the communities around us every day. Every day, nine out of ten Indian households use our...