IT Service Journey
2 days ago
**JOB TITLE**:IT Service Journey - Process Owner**
**LOCATION: UniOps Bangalore**
**ABOUT UNILEVER**:
Be part of the world’s most successful, purpose-led business. Work with brands that are well-loved around the world, that improve the lives of our consumers and the communities around us. We promote innovation, big and small, to make our business win and grow; and we believe in business as a force for good. Unleash your curiosity, challenge ideas and disrupt processes; use your energy to make this happen. Our brilliant business leaders and colleagues provide mentorship and inspiration, so you can be at your best. Every day, nine out of ten Indian households use our products to feel good, look good and get more out of life - giving us a unique opportunity to build a brighter future.
Every individual here can bring their purpose to life through their work. Join us and you’ll be surrounded by inspiring leaders and supportive peers. Among them, you’ll channel your purpose, bring fresh ideas to the table, and simply be you. As you work to make a real impact on the business and the world, we’ll work to help you become a better you.
**ABOUT UNIOPS**:
Unilever Operations (UniOps) is the global technology and operations engine of Unilever offering business services, technology, and enterprise solutions. UniOps serves over 190 locations and through a network of specialized service lines and partners delivers insights and innovations, user experiences and end-to-end seamless delivery making Unilever Purpose Led and Future Fit.
**Role Definition**
- Responsible for providing strategic and operational guidance to senior management and ITSM Director within Unilever
- Works closely with the ITSM team to design, implement and continuously improve ITSM processes to deliver high-quality IT services to the organization.
**Key Responsibilities: Service Introduction**
- **_ Design_**
- End-to-End service review process to manage the service lifecycle and service journey, from conception to delivery, ensuring that all services meet the needs of the business and its customers.
- Establish capability to track the service cost per user and usage across the organization
- Drive the implementation of AI Operations (AIOps) for IT Service Management including Predictive Intelligence & Performance Analytics
- Advise Senior Management and Director on ITSM strategy and aligning ITSM with the overall organizational strategy
- Developing and implementing ITSM policies, procedures, and best practices (outside in view) to ensure successful delivery of IT services
- Facilitate cross-functional collaboration and communication to ensure the successful implementation & execution of ITSM processes
- Lead ITSM process improvement initiatives and acting as a change agent to drive organizational change.
- **_ Consult & Govern_**
- Drive high impact projects and initiatives with suitable help from IT Service Management Process Owners
- Lead the design, implementation, and continuous improvement of all ITSM processes
- Collaborate with cross-functional teams to identify process improvement opportunities and develop plans to address them
- Analyze ITSM process performance metrics and provide recommendations for improvement
- Provide training and support to stakeholders on ITSM processes and tools
-
Journey Expert
3 days ago
Bengaluru, India ANZ Banking Group Full time**Req ID**: 40149 **Department**: AR ANZx Digital Portfolio **Division**: Australia Retail **Location**: Bangalore About the role At ANZ our purpose is to shape a world where people and communities thrive and to achieve this, we need a talented Journey Expert to join our team. The Business Platform Services Tribe drives the delivery of exceptional...
-
Assistant Manager
18 hours ago
Bengaluru, India Genpact Full timeJob Description Genpact (NYSE: G) is a global professional services and solutions firm delivering outcomes that shape the future. Our 125,000+ people across 30+ countries are driven by our innate curiosity, entrepreneurial agility, and desire to create lasting value for clients. Powered by our purpose - the relentless pursuit of a world that works better...
-
Client Services Manager
2 days ago
Bengaluru, Karnataka, India EXL IT service management Full timeAbout the RoleWe are looking for a highly organized and detail-oriented Client Services Manager to join our team at EXL IT service management. As a Client Services Manager, you will be responsible for managing client relationships and ensuring timely payments.Key Responsibilities:Process client bills and invoices accurately and efficiently.Manage cash...
-
Assistant Manager
2 days ago
Bengaluru, Karnataka, India EXL IT service management Full timeAbout the JobThis is an exciting opportunity to join our dynamic team at EXL IT Service Management as a Assistant Manager - Financial Services. As a key member of our finance team, you will play a critical role in ensuring the accuracy and reliability of our financial data.Your primary responsibility will be to manage and review journal entries, perform...
-
Senior Professional Services Position
1 day ago
Bengaluru, Karnataka, India EXL IT service management Full timeAccounting and Financial Management RoleWe are seeking an experienced Senior Executive to join our accounting and financial management team. The successful candidate will be responsible for providing financial management services to our clients, including analysis, planning, and control of financial resources.Responsibilities- Analyze financial data to...
-
Gal Employee Journey Expert Gtp Learning
2 days ago
Bengaluru, Karnataka, India ANZ Banking Group Full time**Req ID**: 65361 **Department**: C&TD Learning **Division**: Talent & Culture **Location**: Bengaluru About the role At ANZ, we’re shaping a world where people and communities thrive, driven by a common goal: to improve the financial wellbeing and sustainability of our millions of customers. The Mandatory Learning Squad manage the global approach to...
-
Customer Journey Architect
18 hours ago
Bengaluru, Karnataka, India Hewlett Packard Full time**Job Summary** - This role is responsible for leading the strategic planning and management of product support or solution portfolios across their entire lifecycle, aligning them with pricing strategies and ensuring seamless service delivery. The role focuses on driving revenue and margin contributions from a diverse portfolio, thereby ensuring continuous...
-
Hiring for Golang with Media Server
4 days ago
Bengaluru, India IT service Full timeHiring for Golang Developer Exp : 5+ Yrs Location : Pune/Bangalore Budget : As per market standards JD: minimum 5+ years experience on Golang with media server or C++ with media server - Media server knowledge and expertise with focus on webrtc, audio-video codec, transcoding, SDP - Expertise on building cloud native solutions, working knowledge on OCI,...
-
IT Service Delivery Manager
3 days ago
Bengaluru, India IT AISA Full timeWe are seeking a highly skilled and motivated SDMIT to join our dynamic team. Service Delivery Management :- Manage the end-to-end delivery of IT services, ensuring they meet defined service level agreements (SLAs) and key performance indicators (KPIs). - Act as the primary point of contact for stakeholders regarding IT service delivery issues and...
-
Hyperion Support Service
1 week ago
Bengaluru, India Enormous IT Full time**Hyperion Support Service** **Experience: 4+ years** **Location: Remote** 24x7 **Technical and functional **support service for Hyperion Planning and Essbase including the following details: - Conduct service request analysis - Assisting with problem identification and problem reproduction through remote VPN/Zoom connection - Assist in formulating an...
-
Service Desk Engineer
3 days ago
Bengaluru, India IT Full timeJob Description :- Document all interactions, resolutions, and troubleshooting steps in the ticketing system. - Create and maintain knowledge base articles to improve efficiency and reduce future support requests. - Perform basic Windows administration tasks (within defined scope). - Manage user accounts, including creation, modification, and deletion. -...
-
Full Stack Developer
3 days ago
Bengaluru, India IT Service Company Full timeJob Description : We are looking for a skilled Front-end/Back-end Developer with 7-9 years of experience to join our team in Bangalore. The ideal candidate will have a strong command of both front-end and back-end technologies, a passion for building user-friendly and scalable applications, and the ability to work in a fast-paced environment.You will...
-
Senior Database Administrator
3 days ago
Bengaluru, India IT Service Company Full timeJob Title : Database Administrator (DBA) with AWS Cloud ExperienceLocation : Bangalore (Work from Office)Work Hours : 12:30 PM to 9:30 PM ISTExperience : 6+ yearsJob Description :Are you a passionate Database Administrator (DBA) with a strong background in MS SQL and hands-on experience with AWS Cloud? Our team @ Procain is seeking a dedicated professional...
-
Service Desk Team Lead
3 days ago
Bengaluru, India IT AISA Full timeWe are looking for a Service Desk Team Lead for one of our clients. Your job scope is as follows : - Provide expertise and advanced-level technical support to technician and end-users. - Overseeing the technical operations of the service desk team, providing expert-level technical support, and leading the team in diagnosing and resolving complex technical...
-
Service Designer
3 days ago
Bengaluru, India Vodafone Full time**Description**: The Enterprise IT Delivery department caters to IT/IS needs of four vertical business units in Vodafone Group Enterprise that include Vodafone Global Enterprise, Vodafone Carrier Services, Machine-to-Machine / Internet of Things, and Cloud & Hosting Services, each with their own portfolio of products and services. The function also build...
-
Service Designer
1 week ago
Bengaluru, India Designit Full timeWe are looking for an experienced and talented service designer who can make innovation happen for ambitious clients and offer real value, solutions, and impact across industries. Based in Bangalore, you'll join our team of Researchers, Strategists and Designers within the service, business, brand, digital, interaction and user experience disciplines....
-
Lead Services Consultant
24 hours ago
Bengaluru, Karnataka, India Infosys Limited Full timeCompany Overview">Infosys Limited is a global leader in technology services and consulting. We help clients navigate their digital transformation journey, providing high-quality consulting solutions that add value to their businesses.
-
Service Advisors
1 week ago
Bengaluru, India Trident Automobiles Full time**Salary**: **Job description**: - Advise customers about necessary service for routine maintenance. - To address specific vehicle issues. - Discuss with customers about inspection results, recommend corrective procedures and prepare work order for needed repairs. - Inspects all vehicles for body work, informs customer if work is needed and provides an...
-
Executive Leadership Position
2 days ago
Bengaluru, Karnataka, India EXL IT service management Full timeCompany OverviewAt EXL IT Service Management, we strive to provide exceptional service to our clients.
-
Executive Leader
2 days ago
Bengaluru, Karnataka, India EXL IT service management Full timeCompany OverviewEXL IT Service Management is a leading provider of IT services, dedicated to delivering exceptional results to our clients.