CSE (Customer Support Executive)

2 days ago

Greater Noida, India DAV BUSINESS SERVICES PVT LTD Full time

Role Overview

DAV Business Services Pvt. Ltd. is looking for a Customer Support Executive who will be the first point of contact for our clients, helping them resolve queries, ensuring smooth onboarding, and delivering exceptional customer service. This is an opportunity to work in a dynamic environment and directly contribute to customer success, retention, and satisfaction.

Responsibilities

  • Handle customer queries via email, chat, and calls in a professional and timely manner.
  • Assist clients with onboarding, setup, and usage of our services.
  • Troubleshoot common issues and escalate technical problems to the concerned team.
  • Maintain detailed records of customer interactions and feedback.
  • Provide product demonstrations and guide customers through features when needed.
  • Collaborate with developers, sales, and marketing teams to improve customer experience.
  • Work towards achieving high customer satisfaction and retention rates.

Skills Required

  • Strong communication skills (written & verbal) in English and Hindi.
  • Ability to understand SaaS platforms, websites, or digital services.
  • Problem-solving mindset with a customer-first approach.
  • Basic knowledge of website hosting, domains, or SaaS products (preferred).
  • Familiarity with CRM tools, ticketing systems, or chat support platforms is a plus.
  • Ability to multitask and manage time effectively.

What We Offer

  • Opportunity to work in a fast-growing IT & digital services company.
  • Exposure to real-world customer support challenges across diverse industries.
  • Career growth opportunities with performance-based incentives.
  • A chance to be part of a professional team with future leadership opportunities.

How to Apply

Interested candidates can apply directly through LinkedIn/Indeed or share their resume with us at

Job Type: Full-time

Pay: ₹15, ₹20,000.00 per month

Work Location: In person

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