Customer Support Executive

2 days ago

Noida, India nexus consulting solutions Full time

The Customer Support Executive will be responsible for providing excellent customer service and support to our clients. You will be the primary point of contact for all customer inquiries, complaints, and issues. As a member of our team, you will work closely with other departments to ensure that our customers receive timely and effective solutions to their problems.

**Responsibilities**:
Identifying and assessing customer needs to achieve satisfaction

Providing accurate, valid, and complete information by using the right methods/tools

Building sustainable relationships of trust through open and interactive communication

Troubleshooting technical issues and escalating complex cases to appropriate teams for resolution

Maintaining customer records by updating account information

Following up with customers to ensure their issues have been resolved satisfactorily

Keeping abreast of product features and updates to provide accurate information to customers

Taking ownership of customer issues until resolution is achieved

**Requirements**:
Bachelor’s degree in business administration or related field (or equivalent experience)

Prior experience in a customer support role preferred

**Salary**: Up to ₹35,000.00 per month

Schedule:

- Morning shift

Ability to commute/relocate:

- Noida, Uttar Pradesh: Reliably commute or planning to relocate before starting work (required)

**Education**:

- Bachelor's (preferred)

**Experience**:

- total work: 1 year (preferred)
- Customer service: 1 year (preferred)

**Language**:

- Hindi (preferred)
- English (preferred)

**Speak with the employer**
+91 9105885534

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