Cse (Customer Support Executive)

5 days ago

Greater Noida, India Makaz Software Solutions Full time

A Customer Support Executive is responsible for handling customer inquiries and resolving issues to ensure customer satisfaction. The role typically involves the following duties and responsibilities:
**Job Title**: Customer Support Executive

**Key Responsibilities**:

- **Problem-Solving**: Identify customer needs and help customers use specific features. Analyze and resolve diverse and complex issues through various communication channels.
- **Product Knowledge**: Maintain thorough knowledge of the company's products or services to explain features to customers effectively.
- **Technical Support**: Assist with installation, configuration, troubleshooting, and other support inquiries.
- **Feedback Collection**: Gather customer feedback and share it with internal teams (e.g., product development, quality assurance) to help improve the product or service.
- **Documentation**: Keep records of customer interactions, transactions, comments, and complaints. Provide accurate, valid, and complete information by using the right methods/tools.
- **Communication**: Communicate and coordinate with colleagues as necessary, escalating issues to the appropriate department when needed.
- **Customer Follow-up**: Follow up with customers to ensure their technical issues are resolved and to gather feedback.
- **Reporting**: Prepare and present regular reports on customer support activities to management.

**Salary**: ₹10,000.00 - ₹20,000.00 per month

Schedule:

- Day shift

**Education**:

- Higher Secondary(12th Pass) (preferred)

**Experience**:

- total work: 1 year (preferred)
- Customer service: 1 year (preferred)

**Language**:

- Hindi (preferred)
- English (preferred)

Work Location: In person

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