CRM Executive

20 hours ago

Hyderabad, India Sioniq Tech Full time

Job Title: CRM

Location: Hyderabad

Company: Sioniq

Job Overview

We are seeking a proactive and detail-oriented CRM Executive to manage end-to-end lead handling, client engagement, and post-sales follow-up. The ideal candidate will have excellent communication skills, strong knowledge of CRM tools, and the ability to collaborate across teams to ensure customer satisfaction and business growth.

Key Responsibilities

  • Lead Generation: Create campaigns for promotional emails and WhatsApp to potential and existing databases.
  • Lead Management: Collect leads from multiple sources (website, campaigns, events, WhatsApp, outbound, exhibitions, references, etc.).Enter leads into the CRM module and tag them accurately by source and category.
  • Lead Qualification: Assess leads and categorize them as Pursue , Hold , or Reject based on SOP. Ensure timely follow-ups and maintain an updated lead dashboard.
  • Demo Coordination: Schedule product demos by coordinating with Sales and Tech teams. Share complete lead information and ensure proper client briefing.
  • Sales Support: Gather structured feedback post-demo.Address objections in coordination with Sales/Product teams. Assist in sharing quotations and the Scope of Work.
  • Client Onboarding: Manage the onboarding checklist, collect KYC, agreements, order confirmations, and ensure payment coordination. Document client needs and customization requests.
  • Implementation Handover: Prepare and share detailed client handover documents with the Implementation Team. Introduce the Implementation Manager to the client and track onboarding status.
  • Post-Sales Engagement: Conduct weekly follow-ups for the first 3 months to gather feedback, monitor support issues, and ensure smooth implementation.
  • Support Monitoring & Reporting issues, track resolution with support teams, and ensure client acknowledgment. Submit monthly feedback and issue resolution reports.

Required Skills & Qualifications

  • Knowledge of customer acquisition and retention strategies
  • Exceptional verbal and written communication skills
  • Strong social and emotional awareness to adapt interactions to customers
  • Extensive product knowledge
  • Ability to collaborate well with cross-functional teams
  • Analytical and data-driven mindset
  • Ability to work in a fast-paced environment while managing multiple tasks
  • Proficiency in CRM software

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