Head of Account Management

6 days ago

Bengaluru, India Curefit - house of cult Full time
Curefit Healthcare Pvt Ltd is India’s largest fitness company. Founded in 2016 by Mukesh Bansal and Ankit Nagori, Curefit offers a comprehensive range of fitness services and products through its two brands, cult.fit and cult.sport. With a mission to make fitness fun, easy and accessible, cult.fit offers group workouts, online classes, sports facilities, and personalized solutions at fitness centers & partner gyms across the country. By adopting innovative subscription-led revenue models and employing cutting-edge technological interventions to cultivate healthy habits, cult.fit has emerged as the go-to destination for fitness enthusiasts across the country. cult.sport focuses on simplifying health and well-being by offering smart fitness products tailored to the everyday athlete. The cult.sport product range is thoughtfully designed to deliver the ultimate workout experience, featuring high-quality sportswear, versatile at-home workout equipment, bicycles, and nutraceuticals.

Job Overview:

The Head of Franchisee Account Management will play a pivotal role in overseeing the relationships with our franchisees, ensuring their satisfaction, operational excellence, and profitability. This position requires a seasoned professional with strong leadership skills, a deep understanding of franchise operations, and a proven track record in account management within a franchising or related environment.

Key Responsibilities:

Lead and mentor a team of Franchisee Account Managers, providing guidance and support to ensure effective communication, relationship management, and performance.Develop and implement strategic account management plans to foster strong partnerships with franchisees, drive mutual growth, and maximize franchisee satisfaction and retention.Serve as the primary escalation point for franchisee concerns, resolving issues promptly and effectively to maintain positive relationships and uphold brand standards.Collaborate cross-functionally with departments such as operations, marketing, finance, and legal to align strategies and initiatives that support franchisee success and company objectives.Conduct regular business reviews with franchisees to assess performance, provide strategic guidance, and identify opportunities for improvement or expansion.Oversee the design and implementation of training programs, resources, and support materials for franchisees to enhance their operational capabilities and ensure consistency across locations.Analyze franchisee performance data, market trends, and industry benchmarks to develop actionable insights and recommendations for continuously improving account management strategies.Stay informed about industry developments, competitor activities, and market trends to proactively identify opportunities and challenges for the franchise network.Ensure compliance with franchise agreements, legal requirements, and brand standards across all franchisee accounts.

Qualifications:

Bachelors + Tier 1 MBAMinimum of 3 - 5 years of experience in franchise operations, account management, or a similar role within the franchising industry.Proven leadership experience with the ability to motivate and develop a high-performing team.Strong understanding of franchise operations, financial management, and business development strategies.Excellent communication, negotiation, and interpersonal skills with a customer-centric approach.Ability to thrive in a fast-paced environment and manage multiple priorities effectively.Proficiency in CRM software, Microsoft Office Suite (Excel, PowerPoint, Word), and other relevant business tools.Willingness to travel occasionally as needed to visit franchise locations.

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