Collection Strategy Manager

2 weeks ago

Mumbai, India Skillventory Full time

Roles and Responsibilities

  • Develop and implement collections strategies to optimize portfolio performance, ensuring compliance with regulatory requirements.
  • Collaborate with cross-functional teams to design and deliver targeted collection campaigns, leveraging digital channels where feasible.
  • Analyze market trends, competitor activity, and customer behavior to inform strategy development and improvement initiatives.
  • Monitor key performance indicators (KPIs) related to collections efficiency, delinquency rates, and recoveries.
  • Design and maintain effective relationships with key stakeholders, including customers, internal partners, and external vendors.

Desired Candidate Profile

  • 4-9 years of experience in Collections Strategy Management or a related field within the financial services industry.
  • Proven track record of developing successful collections strategies that drive business results without compromising customer satisfaction.
  • Strong understanding of loan products, credit risk management principles, and regulatory requirements governing debt collection practices.
  • Excellent analytical skills with ability to interpret complex data sets and develop actionable insights for informed decision-making.

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