Head Of Collections Strategy And Governance

Job Summary To ensure that SOUTH ASIA Collection Recovery Strategy and Governance is managed efficiently and effectively To enable Collections to meet business objectives add value to the strategic direction planning and performance of Collection function To enhance collections and recovery capability drive optimisation and standardisation across SOUTH ASIA collections Strategy Leads in the development of the overall strategic direction operating budget delivering business objectives and overall people management for Collections and recoveries Formulate maintain and execute collection strategies policies and procedure To ensure effective portfolio monitoring mechanisms are in place including early warning mechanisms and contingency plans To have an adequate and relevant collection strategy commensurate with the size and risk of the portfolio Liaise with Partnership tie-ups to ensure appropriate collection strategies and governance framework is in place Develop and execute new initiatives to achieve collections and recovery target setting LI budgeting and forecasting Drives collaboration and deliver synergies across all Collections teams credit risk teams and stakeholders Communicate on a regular basis to counterparts in Credit Risk functions and business teams on market intelligence and or significant shifts in customer segments behavioural patterns etc to facilitate timely revisions to policies procedures and business strategies where required Key Responsibilities Business To ensure effective utilization of resources with objectives of minimizing credit losses maximizing recovery and manage costs Define and drive Collection and Recovery strategy every year Participate in discussion with stakeholders and support new initiatives product launch etc Monitor complaint management lesson learned session and manage to achieve year-end target Making optimal use of all collection tools and using analytics and data segmentation to enhance collection efficiency Introduce new tools into collections to enhance efficiency and effectiveness Ensuring constant development of system capability to enhance operating process To ensure that portfolio analysis conducted by the Credit team is fully leveraged for collections activity Champion continuous process improvements up skill collection techniques upgrade collection tools optimize collections systems Accountable for satisfactory closure of issues gaps arising from Internal Audits peer reviews external vendor audits and regulatory reviews Processes Be robust and support scale drive standardization and automation Liaise with Collection MIS Hub where appropriate to maximise benefits of centralisation Uphold customer engagement and conduct principles of Treating Customers Fairly during customers interactions To maintain the highest standard of vendor governance Responsible for outsourcing matters and providing guidance to outsourcing owners on applicable policies and regulations to ensure compliance Ensure timely escalation of any outsourcing risk and tabling of any new incremental outsourcing activities to appropriate risk forum To work with outsourcing owners to ensure adequate on-boarding due diligence governance oversight on outsourced activities and updating of outsourcing inventory Ensure adherence to the OR Assurance Framework in the identification assessment mitigation and control and monitoring of risk Ensure adequate traction track and follow through management actions to mitigate identified operational risks exposure To identify and execute workflow re-engineering processes Ensure that routines and training that reinforce compliance and adherence to key corporate legal and regulatory initiatives Socialize issues arising out of audits control testing to ensure that learnings are disseminated Coordinate complaints management for the collection team People Talent Employ engage and retain high quality people Set and monitor job descriptions and objectives for direct reports and provide feedback and rewards in line with their performance against those responsibilities and objectives Lead through example and build the appropriate culture and values within the Function and across the wider organization Ensure the provision of ongoing training and development of people and ensure that holders of all critical functions are suitably skilled and qualified for their roles ensuring that they have effective supervision in place to mitigate any risks Responsibility to review team structure capacity plans To build bench-strengths and ensure succession plans are in place Governance To ensure that all collection activities are carried out in compliance with the agreed standards and with due recognition of the regulatory guidelines within the country Group Collections and the overall OR framework To support the regular submission for CST KCI etc Immediately highlight gaps or breaches identified to appropriate department or management Ensure agreements are reviewed periodically as required by the process standards Work with GIA Country teams to ensure that conduct of Internal Audits Accountable for satisfactory closure of issues gaps arising from Internal Audits Business Risk Reviews peer reviews third party agency audits and regulatory reviews Keeps abreast of emerging issues industry trends and evolving regulatory requirements and oversees the establishment and delivery of respective requirements Regulatory Business Conduct Display exemplary conduct and live by the Group s Values and Code of Conduct Take personal responsibility for embedding the highest standards of ethics including regulatory and business conduct across Standard Chartered Bank This includes understanding and ensuring compliance with in letter and spirit all applicable laws regulations guidelines and the Group Code of Conduct Lead the teams to achieve outcomes set out in the Bank s Conduct Principles Effectively and collaboratively identify escalate mitigate and resolve risk conduct and compliance matters Display exemplary conduct and live by the Group s Values and Code of Conduct Take personal responsibility for embedding the highest standards of ethics including regulatory and business conduct across Standard Chartered Bank This includes understanding and ensuring compliance with in letter and spirit all applicable laws regulations guidelines and the Group Code of Conduct Effectively and collaboratively identify escalate mitigate and resolve risk conduct and compliance matters Lead the SOUTH ASIA Strategy and Governance teams to achieve the outcomes set out in the Bank s Conduct Principles Fair Outcomes for Clients Effective Financial Markets Financial Crime Compliance The Right Environment Serve as a Director of the Board Exercise authorities delegated by the Board of Directors and act in accordance with Articles of Association or equivalent Key stakeholders SOUTH ASIA Country Credit Heads Head Credit Policy Portfolio Risk Secured Lending BC Head Credit Policy Portfolio Risk Unsecured Head of Operational Risk Head of Portfolio Monitoring and Forecasting SOUTH ASIA Business Heads Head of Fraud Risk Management Head Credit Initiation HR Legal CFCC Customer Experience External Lawyer s Counterparts in other Banks on matters of mutual interests External Collection Agencies Partnership tie-ups Other Responsibilities Embed Here for good and Group s brand and values in SOUTH ASIA Strategy and Governance teams Perform other responsibilities assigned under Group Country Business or Functional policies and procedures Multiple functions double hats Skills and Experience Grow Bank Manages Ambiguity Strategic Mindset Grow Others Decision Quality Develops Talent Drives Vision Purpose Gives Clarity Guidance Leading Across Cultures Grow Self Action Orientated Collaborates Courage Customer Focus Instils Trust Nimble Learning Qualifications Education Post Graduation or Equivalent Minimum experience of 15 years in a risk role with exposure to multi country collection operation experience Training Strong analytical capability with a proven track record of implementation Good knowledge of the products as well as Collections and recovery practices across markets Knowledge of Collection systems Dialer Omni channels Proven ability to drive and manage change be a change agent Demonstrated leadership in managing high performing teams to deliver on the agenda Strong communication and influencing skills Certifications Advance Credit Risk Management Languages English About Standard Chartered We re an international bank nimble enough to act big enough for impact For more than 170 years we ve worked to make a positive difference for our clients communities and each other We question the status quo love a challenge and enjoy finding new opportunities to grow and do better than before If you re looking for a career with purpose and you want to work for a bank making a difference we want to hear from you You can count on us to celebrate your unique talents and we can t wait to see the talents you can bring us Our purpose to drive commerce and prosperity through our unique diversity together with our brand promise to be here for good are achieved by how we each live our valued behaviours When you work with us you ll see how we value difference and advocate inclusion Together we Do the right thing and are assertive challenge one another and live with integrity while putting the client at the heart of what we do Never settle continuously striving to improve and innovate keeping things simple and learning from doing well and not so well Are better together we can be ourselves be inclusive see more good in others and work collectively to build for the long term What we offer In line with our Fair Pay Charter we offer a competitive salary and benefits to support your mental physical financial and social wellbeing Core bank funding for retirement savings medical and life insurance with flexible and voluntary benefits available in some locations Time-off including annual leave parental maternity 20 weeks sabbatical 12 months maximum and volunteering leave 3 days along with minimum global standards for annual and public holiday which is combined to 30 days minimum Flexible working options based around home and office locations with flexible working patterns Proactive wellbeing support through Unmind a market-leading digital wellbeing platform development courses for resilience and other human skills global Employee Assistance Programme sick leave mental health first-aiders and all sorts of self-help toolkits A continuous learning culture to support your growth with opportunities to reskill and upskill and access to physical virtual and digital learning Being part of an inclusive and values driven organisation one that embraces and celebrates our unique diversity across our teams business functions and geographies - everyone feels respected and can realise their full potential 34945