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Franchise Support Executive
4 weeks ago
Objective: To ensure smooth communication between franchises, parents, and internal teams while managing operational tasks related to email and WhatsApp follow-ups, support tools, teacher scheduling, placement test coordination, logistics- material shipment for Franchises and onboarding and training Franchises.
Key Responsibilities:
Manage and respond to daily email and WhatsApp communications from franchises and parents.
Coordinate internal schedules, meetings, and calendar updates.
Maintain accurate tracking of placement tests, enrollments, and parent follow-ups.
Oversee support tools and ensure live chat systems are active and functional.
Support franchisees with operational tasks including marketing updates, test follow-ups, and lead status.
Collaborate with team members to ensure smooth daily operations.
Handle logistics of materials for Franchises across pan India.
Maintain trackers, records, and ensure timely task completion.
Skills & Qualifications:
o Excellent verbal and written communication skills
o Strong organizational and multitasking abilities
o Proficient in Google Workspace, Microsoft Excel, and basic CRM usage
o Comfortable handling email, WhatsApp, and live support tools
o Detail-oriented and able to work with minimal supervision
o Previous experience in franchise support, operations, or customer service preferred
Perks & Benefits:
o 5-day work week
o Opportunity to work with a dynamic and growing education brand
o Exposure to cross-functional teams and operational processes
Job Type: Full-time
Pay: ₹40, ₹80,000.00 per month
Benefits:
- Health insurance
- Provident Fund
Work Location: In person
