Director of Support
4 days ago
You will spearhead our essential customer support function, working directly under the direction of our Chief Customer Officer (CCO) and in collaboration with our Customer Implementation & Product Development teams. This position requires a dynamic individual who can lead from the front, engage in hands-on Salesforce development, configuration, and administration, and understand the intricacies of our Salesforce-based applications and business processes.Responsibilities
Leadership & Hands-on Contribution:
Lead the support team by providing hands-on development, configuration, and administration for Salesforce-based applications. Engage directly with customers and team members to resolve issues efficiently.Technical Expertise:
Act as a Subject Matter Expert in Salesforce technical troubleshooting, including Apex Classes and Triggers, REST APIs, LWC, and Flows.Operational Enhancements:
Develop and implement customizations as Managed Services that include proactive small coding or configuration work for operational changes, which do not warrant full-scale projects.Support Quality & Improvement:
Monitor support quality, gather customer feedback, and implement continuous improvement processes to enhance support services, reduce response times, and increase customer satisfaction.AI & Technology Integration:
Leverage AI technological advancements to recommend and implement tools, technologies, and practices that improve service delivery and operational efficiency.Team Building & Training:
Build, train, and lead a team of support and managed services professionals, ensuring operations are scalable, efficient, and aligned with business objectives.Customer Retention & Growth:
Play a pivotal role in retaining customers and contributing to the company's growth by ensuring high levels of customer satisfaction and loyalty through superior service delivery.Cross-Department Collaboration:
Collaborate with product development, sales, and marketing to share customer insights, feedback, and trends that can inform product improvements and sales strategies.Qualifications
Experience:
Proven experience in a leadership role, with a background as a Salesforce developer who has advanced to a leadership position. Hands-on experience with Salesforce technical troubleshooting and development.Industry Knowledge:
Experience with Quote-to-Cash and eCommerce applications. Understanding of SaaS, XaaS, IoT, Communications, and Manufacturing industries.Skills:
Strong problem-solving skills, strategic thinking, and the ability to lead from the front. Excellent communication skills with the ability to influence customer behavior.Mindset:
Long-term oriented, proactive, and innovative thinker who focuses on preventing problems and making processes efficient.Technical Proficiency:
Expertise in Salesforce administration, workflow, development, and code review. Familiarity with AI technologies and their application in support and managed services.RequirementsStrong analytical skills and problem-solving skills combined with ability to document & collaborate with both technical and non-technical stakeholders effectively using expert-level English.Capabilities leveraging AI and machine learning technologies to configure, develop and deploy applications within cloud environments.Demonstrable skills & knowledge regarding Salesforce Administration, Configuration, Development. This will be tested throughout the Hiring process.Effectively utilize data analytics to measure & improve functional performance & customer satisfaction levels5+ years customer-facing consultant advisory positions, including managing & developing employees in the positionDemonstrable understanding of Customer Support functions, best practices to achieve high customer satisfaction ratingsStrong hands-on skills utilizing the Salesforce platform Admin & Performance factorsDemonstrated SF configuration skills including FlowExpertise in understand data models, and perform data analysis, data cleansing, and report buildingBasic knowledge of Web services, APIs, integration designCertifications in SalesforceBenefitsHealth Insurance, PTO, and Leave timeOngoing paid professional training and certificationsFully Remote work OpportunityStrong Onboarding & Training programs
Work Timings - 3:00 pm -12:00 am IST
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Director Sales Support
2 weeks ago
new delhi, India Oriflame Cosmetics Full timeDirector Sales Support , Lead Market IndiaWe are OriflameFounded in Sweden 1967, we are a social selling beauty company present in over 60 countries around the world. We have a different and holistic view on beauty – Beauty by Sweden. For us beauty is a way of life; to be healthy, enjoy beautiful skin and to find your personal expression. Our portfolio of...
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Director Sales Support
2 weeks ago
New Delhi, India Oriflame Cosmetics Full timeDirector Sales Support , Lead Market India We are Oriflame Founded in Sweden 1967, we are a social selling beauty company present in over 60 countries around the world. We have a different and holistic view on beauty – Beauty by Sweden. For us beauty is a way of life; to be healthy, enjoy beautiful skin and to find your personal expression. Our...
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Director Sales Support
3 weeks ago
New Delhi, India Oriflame Cosmetics Full timeDirector Sales Support , Lead Market IndiaWe are OriflameFounded in Sweden 1967, we are a social selling beauty company present in over 60 countries around the world. We have a different and holistic view on beauty – Beauty by Sweden. For us beauty is a way of life; to be healthy, enjoy beautiful skin and to find your personal expression. Our portfolio of...
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Director Sales Support
3 weeks ago
New Delhi, India Oriflame Cosmetics Full timeDirector Sales Support , Lead Market IndiaWe are OriflameFounded in Sweden 1967, we are a social selling beauty company present in over 60 countries around the world. We have a different and holistic view on beauty – Beauty by Sweden. For us beauty is a way of life; to be healthy, enjoy beautiful skin and to find your personal expression. Our portfolio of...
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Executive Assistant to the Director
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Art Director
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EA To Director
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Art Director
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School Director
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Executive Assistant to the Director
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Executive Assistant to Managing Director
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Director – Salesforce Team
2 weeks ago
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Director - Salesforce Team
2 weeks ago
new delhi, India Closeloop Technologies Full timeWe're hiring a Director for our Salesforce team on a 4-6 month contract. If you have 10+ years of experience in Salesforce and are available immediately or within 30 days, we'd love to hear from you!Role: Director – Salesforce TeamExperience: 15+ yearsLocation: Remote (with occasional travel to Mohali)Contract: 4 to 6 monthsNotice Period: Immediate to 30...
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Director of Engineering
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Associate / Account Director
2 days ago
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Director of Financial Planning and Analysis
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Senior Director Programs
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School Director
1 week ago
Delhi, India Randstad India Full timeDirector – CBSE School, BhopalPosition : DirectorLocation : Bhopal, IndiaInstitution : Reputed CBSE SchoolWe are looking for a visionaryDirectorto lead our CBSE school in Bhopal, inspiring academic excellence and fostering a culture of growth, engagement, and community. If you have a proven background in educational leadership and are committed to...
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Director of Financial Planning and Analysis
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Project Director-Rolling Stock
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