Client Servicing
2 months ago
Job description
To effectively manage a given project as team player & manage communication channels between internal team & client counterpart with utmost clarity.
Responsibilities
- Meet and exceed clients’ expectations in terms of responsiveness, timeliness, quality, and cost-effectiveness.
- High involvement in Market Research.
- Inspiring repeat business from new & existing clients.
- Creating a project plan for end-to-end event management.
- Creating and conducting presentations.
- Monitoring, measuring and ensuring client satisfaction.
- Liaising with different departments about client queries.
- Dealing with client requests and troubleshooting problems.
- Resolve customer conflicts and handle escalation procedures
- Ability to work under pressure
Qualifications
- Graduate in any field with a pleasing personality
- Excellent proficiency in English & Hindi
- Knowledge of Word, Excel & Powerpoint
- 2+ years experience in a similar customer facing profile
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