Desktop Support Tech Sr

4 weeks ago


india Novalink Solutions LLC Full time
Job Description

Department of Aviation is seeking Desktop Support resource that will be part of a team responsible for supporting workstations running on Windows 10 and higher platforms in a 24x7 operating environment. This role will be responsible for handling all Tier 1 & some Tier 2 issues. The Technician is responsible for “imaging” workstations as outlined by departmental standard operating procedures and installing and configuring all associated hardware. The Technician is responsible for proactively monitoring these workstations and is responsible for firmware updates, operating system updates, anti-virus software updates, security patches, and repair of any hardware failures. The technician will also provide helpdesk support including answering helpdesk phones and resolving end-user computer issues using remote diagnostic and troubleshooting tools. Duties will require after-hours support. The Technician will report to the Technical Services Manager and must coordinate activities with other business units within the division to meet the department’s overall objectives.

Experience required:

· 2 years’ experience doing desktop support.

· Experience with Windows and Mac operating systems.

· Experience with cloud technologies.

· Experience doing PC Builds and deployments.

· Experience working with a ServiceNow ticketing system.

· Previous experience troubleshooting issues with applications.

· Ability to troubleshoot and resolve issues within O365 and other apps.

· Solid understanding of Azure AD.

· Excellent communication skills.

· Ability to troubleshoot VPN issues.

· Basic Networking experience.

· Provides management of domain accounts and group permissions.

· Responsible for supporting remote sites around the Airport.

Essential Education/Certification(s): Associate in Applied Science (AS) with certifications such as A+ Certification, CompTIA Network+, CCNA, or a minimum of 2 years of hands-on equivalent experience in computer repair or any combination of education and experience that would provide the desired skills, knowledge, and ability to perform the job functions.


Requirements
Qualifications Type Category Qualification Description Competency Required Skills Others Help desk support Help desk Novice (1-3 Years) No Skills Others Communication skills both verbal and written Novice (1-3 Years) No

  • india eTeki Inc. Full time

    At eTeki, Sr Desktop support Engineer top freelance professionals assess peers being considered for similar technical roles with the respect and courtesy of a face-to-face conversation. Your feedback helps recruiters and hiring managers focus their resources on the most qualified professionals in the hiring process.  With your proficiency in Help Desk...


  • india Brilliant Computers Full time

    Job Description Desktop Technician will provide daily local or remote support for desktop-related issues. This includes receiving incoming calls, addressing inquiries, troubleshooting hardware, software, and application problems, and documenting the steps taken to resolve challenges in a ticketing system. The candidate will also be responsible for ensuring...


  • india Excis Compliance ltd Full time

    Job Description Desktop Technician will provide day to day local\remote desktop support, receive inbound calls, answer questions, troubleshoot and document steps performed to resolve challenges with hardware, software and application issues in a ticketing system. The candidate will also need to facilitate customer resolution for calls and engage their...


  • india Excis Compliance ltd Full time

    Job Description Responding to client support requests. Contacting clients to find out the nature of the problem. Traveling to the client’s location or connecting via remote link. Troubleshooting hardware and software issues. Installing and maintaining hardware and computer peripherals. Installing and upgrading operating systems and computer...


  • india Flintex Consulting Pte Ltd Full time

    Job Description Role and Responsibilities • Provide assistance, knowledge and user support in all aspects of IT .• Technical support to Desktop, Local Area Network (LAN\WiFi) and all business applications.• Install standard business desktop/laptop Images to an agreed standard.• Configure and install appropriate hardware/software to the user’s...


  • india Excis Compliance ltd Full time

    Job Description Background As a member of the End User Support team, the candidate will provide high quality support with very good customer service, technical expertise and timeliness.  This position has frequent contact with end users, peers and managers primarily face to face as deskside support for service requests and on-site problem resolution. The...


  • india Booth and Partners Pte Ltd Full time

    Job Description  JOB SUMMARY: The Sr. Tech Experience Associate is responsible for resolving complex technical issues, managing incidents, and ensuring the smooth operation of the IT service desk. This role requires a strong blend of technical expertise, problem-solving skills, leadership, and a commitment to exceptional customer service. We are seeking...

  • Desktop Support L1/L2

    1 month ago


    india Qtek Systems Full time

    Description : This position provides the second level of support to end users by handling service requests that have been escalated by lower tiers. Support will be provided onsite, remotely, over the phone, or via email. They will be required to develop solutions for network, desktop, and server problems. Should be able to handle issues related to...


  • india Novalink Solutions LLC Full time

    Job Description The Specialist is knowledgeable on the usage and support of Windows Operating systems and products that run on those platforms. The individual performs a full range of computer administration functions with minimal direction and/or technical support. The individual will uninstall, repair, or update software and operating systems. The...


  • india XPT Software Australia Pty Ltd Full time

    Job Description Detailed JD (Roles and Responsibilities)   ·       Provide a professional and well-mannered telephone and face to face service for all enquiries.·       Provide an effective interface between users and service providers supplying all necessary diagnostic information according to procedures.·       Participate in ongoing...

  • Field Engineer

    3 days ago


    india Inspeed Technology Finance and Services Full time

    Company Description We ar IT Product Solution and Services Company Role Description This is a full-time on-site role for a Field Engineer - Desktop / Printer Support at Inspeed Technology Finance and Services located in Mumbai. As a Field Engineer, you will be responsible for troubleshooting desktop and printer issues, providing technical support to...


  • india Excis Compliance ltd Full time

    Job Description Responding to client support requests. Contacting clients to find out the nature of the problem. Traveling to the client’s location or connecting via remote link. Troubleshooting hardware and software issues. Installing and maintaining hardware and computer peripherals. Installing and upgrading operating systems and computer...

  • Desktop Engineer

    2 weeks ago


    india fccsingapore Full time

    Job Description On behalf of one of its clients, in the banking sector, the French Chamber of Commerce is looking for a Desktop Engineer .The Desktop Engineer will serve as a Technical RUN engineer, providing workstation support in ASIA for our banking client. In this role, you will be responsible for handling and resolving all production support activities...

  • Desktop Technician

    6 days ago


    india DLK Group (PTY) Ltd Full time

    Job Description 1st and 2nd Line Mobile Communication Support:Create and deploy images for all mobile devices.Provide ongoing maintenance support for hardware and software.Creatively resolve issues related to mobile communications.Handle email-related inquiries.Offer 1st and 2nd line assistance as required.Ensure prompt response to calls and escalate when...

  • Tech Support Lead

    3 weeks ago


    india PEOPLEOCITY LLP Full time

    Job Description Tech Support LeadJob Summary:As the Technical Support Lead, you will be responsible for overseeing and managing all IT support-related issues that arise in our tech product environments, ensuring high availability and prompt resolution of issues in alignment with SLAs. Your key responsibilities include coordinating with a 24x7 support team,...


  • india Tredence Full time

    About Tredence Tredence is a global analytics services and solutions company. We are one of the fastest growing private companies in the country for three straight years according to the Inc. 5000 and we continue to set ourselves apart from our competitors by attracting the greatest talent in the data analytics and data science space. Our...


  • Anywhere in India/Multiple Locations ATS India Full time

    Role : Desktop Support EngineerIndustry Type : IT Employment Type : Full TimeRole Category : PermanentDepartment : Engineering Job Description :- Skilled in desk side support and PC break/fix including administration of Windows O/S and Basic skills on desk side support for smartphones, Apple devices and MAC OS.- Experience with Anti-spyware and Anti Virus...


  • Anywhere in India/Multiple Locations, IN ATS India Full time

    Role : Desktop Support EngineerIndustry Type : IT Employment Type : Full TimeRole Category : PermanentDepartment : Engineering Job Description :- Skilled in desk side support and PC break/fix including administration of Windows O/S and Basic skills on desk side support for smartphones, Apple devices and MAC OS.- Experience with Anti-spyware and Anti Virus...


  • india PloPdo Full time

    We are seeking a talented Windows Desktop Application Developer with expertise in Windows file system and drivers, as well as comprehensive knowledge in network layer, multimedia processing (ffmpeg), file compression, and encryption/decryption. Additionally, the ideal candidate should possess the ability to integrate with cloud storage solutions and connect...


  • india MigrationIT Full time

    Job Description End-user device support.Troubleshooting network connectivity problems (LAN, WAN, WiFi).Support applications (Outlook, printing, scanning, etc.).Hardware support (Printers, MFPs, desk phones, etc.)Installation and configuration of a company’s hardware operating systems and applications.Maintenance and monitoring of computer networks and...