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Desktop Support Engineer

4 months ago

Anywhere in IndiaMultiple Locations ATS India Full time

Role : Desktop Support Engineer

Industry Type : IT

Employment Type : Full Time

Role Category : Permanent

Department : Engineering

Job Description :

- Skilled in desk side support and PC break/fix including administration of Windows O/S and Basic skills on desk side support for smartphones, Apple devices and MAC OS.

- Experience with Anti-spyware and Anti Virus Software, SCCM

- Basic Knowledge of Servers, Storage, Tape libraries, TCP/IP networking, DNS, DHCP, VPN and RDP.

- Good Written and Oral Communication skills with Clients and management. Good people sills.

- Expert in Installing and troubleshooting desktop applications, MS office, O365, Outlook, Skype, basic applications etc. Ticketing tool i.e., Service Now.

- Installation of the windows in new laptop/desktop and replicating configuration from old machine, SCCM OS deployment

- Installation and troubleshooting printer, Scanner etc end user devices

- Address user tickets regarding hardware, software and networking

- Walk customers through installing applications and computer peripherals

- Conduct remote troubleshooting

- Record technical issues and solutions in logs

- Provide technical assistance and support for incoming queries and issues related desktop support, mobile device management, Video Conferencing support.

- Must possess the proven ability to install and configure new IT equipment, perform PC Refresh, deploy new hire installs of equipment, PC moves, retirement and pickup of devices set for retirement. Wipe drives with proper chain of custody and inventory management.

- To resolve incidents and upgrade different types of software and hardware. Installation of new hardware for customers, such as new monitors, docking stations, or keyboards.


- May also include diagnoses and resolving software and hardware incidents, including operating systems (Windows 7/10) and across a range of software applications on the client machine (Office applications, Outlook, Skype for Business, etc.).

- Experience with Anti-spyware and Anti Virus Software, SCCM

- Basic Knowledge of Servers, Storage, Tape libraries, TCP/IP networking, DNS, DHCP, VPN and RDP.


- Good Written and Oral Communication skills with Clients and management. Good people sills.

- Expert in Installing and troubleshooting desktop applications, MS office, O365, Outlook, Skype, basic applications etc. Ticketing tool i.e., Service Now.

- Installation of the windows in new laptop/desktop and replicating configuration from old machine, SCCM OS deployment

- Installation and troubleshooting printer, Scanner etc end user devices

- Address user tickets regarding hardware, software and networking

- Walk customers through installing applications and computer peripherals

- Conduct remote troubleshooting

- Record technical issues and solutions in logs

(ref:hirist.tech)