Client Servicing/ Business Development
3 weeks ago
What we want:
We are looking for someone who is ready to support end clients to resolve their technical issues over the phone, chat, and tickets. Candidate should also be fluent in English communication.
Who we are:
Vertoz is Madtech Group, helping Digital Marketers, Advertising Agencies, and Digital Media businesses with their Data-Driven Marketing, Advertising, and monetization expedition by utilizing the latest technology. Vertoz has developed in-house full-stack Madtech Products and acquired various components to complement. For more details, please visit our website here.
ConnectReseller:
ConnectReseller is an ICANN Accredited Domain Name Registrar, dedicated to providing top-notch domain registration and management services to businesses worldwide. With a focus on exceptional customer service and cutting-edge technology, we empower our clients to establish a strong online presence.
What You will do:
•Taking ownership of customer issues reported and seeing problems through to resolution over the phone, chat, and ticket.
•Following standard procedures for proper escalation of unresolved issues to the appropriate internal teams
•Taking ownership of customer issues reported and researching, diagnosing, troubleshooting, and identifying solutions.
•Can access remotely any desk and TeamViewer.
•Support end clients to resolve their technical issues over the phone, chat, and tickets.
Requirements •Participate in 24x7 shifts
•Good communication skills in English.
•Self-motivated and eager to learn and grow with the team.
•Critical thinker, attention to detail, and natural problem solver.
•Ensure troubleshooting tickets are addressed within the agreed TAT.
•Telephone etiquette
Benefits •No dress codes
•Flexible working hours
•5 days working
•24 Annual Leaves
•International Presence
•Celebrations
•Team outings
Requirements
•Participate in 24x7 shifts •Good communication skills in English. •Self-motivated and eager to learn and grow with the team. •Critical thinker, attention to detail, and natural problem solver. •Ensure troubleshooting tickets are addressed within the agreed TAT. •Telephone etiquette
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